Telehealth & Telecare – Helping Access PC SCIMP, NOVEMBER 2013 Anne Reoch Clinical lead CVD SCTT/NHS24 Hardip Devsi eHealth Strategy SGHD

Workshop T&T in PC - SLWG Brief feedback from T&T survey PC Action Plan Improving Access – next steps

SLWG – 1)Developing action plan 2) Taking forward priority developments

PC Action Plan ‘PRIMARY CARE IN THE 21st CENTURY UTILISING TECHNOLOGY TO DELIVER PERSON CENTRED CARE – ACTION PLAN’

SLWG 2 collaborative developments KIS development with Scottish Congenital Heart Disease Network ?

T&T Survey Sent to all practices in Jan 2013 546 responses Key findings…..

……..Key Findings Communications 65% of responding practices have a website 81% offer telephone medical advice 25% use email & SMS to communicate with patients 48% refer patients to NHS 24 or NHS Inform web sites 1%-12% refer patients to more specialized sites

…..Key Findings Patient Access 20% offer email access to prescription 43% offer web access to prescription 95% offer test results by phone 3% offer electronic access to test results SMS mainly offered to send appointment /recall reminders SMS 0% for prescription request SMS 1% for test results

…..Key findings Current use of videoconferencing (VC) 13% of practices use for some reason 3% use it for clinical consultation 1% are planning to use 85% not planning to use

…..Key Findings Videoconferencing (VC) Broadband to allow VC?  38% not enough broadband 6% broadband upgrade planned in next year 53% do not know 44% stated in free text the reason for not using VC was lack of support at practice or referral site (Mgt and IT)

…..Key Findings Patient Home Monitoring using Telehealth Practices were asked about their awareness of THM 42% aware of telehealth home monitoring 58% not aware of telehealth home monitoring

…..Key Findings Patient Home Monitoring using Telehealth Practice Interest? 60% stated they would be interested in use 40% would not (it is not clear from the survey how many use telehealth to monitor patients)

…..Key Findings Telecare 5% of practices currently participated / collaborated in Telecare schemes 72% wanted to know more about Telecare

Next Steps – over to you…….. Anne.reoch@nhs.net Hardip.devsi@scotland.gsi.gov.uk