Community Advisory Committee Operations Update Community Advisory Committee January 8, 2019

Statistics *Dec-18 FY19 Completed Vehicle Trips 259,319 1,728,993 Completed Passenger Trips 337,152 2,243,107 Reservation Calls Answered 250,820 1,578,944 ETA Calls Answered 46,685 298,864 WMR ETAs Provided 180,502 795,885 *not yet final

Performance Report Card Key Performance Indicator Standard Dec-18 FY19 On Time Performance ≥ 91% 92.3% Excessively Late Trips ≤ 0.10% 0.07% Excessively Long Trips ≤ 5% 4.5% 4.6% Missed Trips ≤ 0.75% 0.58% 0.63% Denials ≤ 0 4 Access to Work On Time Performance ≥ 94% 96.0% 95.5% Average Hold Time (Reservations) ≤ 120 75 86 Calls On Hold > 5 Min (Reservations) 3.0% 5.0% Calls On Hold > 5 Min (ETA) ≤ 10% 4.2% 7.4% Complaints Per 1,000 Trips ≤ 4.0 3.4 3.9 *Preventable Incidents ≤ 0.25 * 0.24 *Preventable Collisions ≤ 0.50 0.83 *Miles Between Road Calls ≥ 25,000 40,208 *not yet final

December Highlights Southern Region transitioned to a new scheduling software Access met with LADOT in the Northern Region to discuss Vision Zero project Access attended Rancho Los Amigos Patient Advisory Committee meeting