24/7 IT Service Desk Quick Reference Guide 1-800 111-1111 (x1212) Use extension 1111 if urgent Email: servicedesk@site.com Include a summary in the subject line, and more detail in the body of the email Intranet Step 1: Click Service Desk on the intranet or go to www.serviceportal.place Step 2: You will be presented with the homepage depicted below. From here, using the menu on the left or the icons on the page, you can: Main Menu Major IT Incidents Submit a Ticket (IT/Property) View My Tickets Search Tickets Logout Major IT Incidents Find out more or report a current IT Incident Submit a Ticket Create an IT or Property request View My Tickets View the status of any of your open or closed tickets Search Tickets Search for any of your requests/incidents Step 3: If you are making a request which requires approval, you will need to complete an approval form, which you can find at approvalspot.place A detailed User Guide is available on the intranet at guidespot.place