Performance Evaluations: Providing feedback in organizations Wayne Smith, Ph.D. Department of Management CSU Northridge ws@csun.edu

Key Differences between Professional evaluations and Management evaluations Evaluation Item Professional (Staff) Management (Administrator) Self-evaluation and self-rating none Both objective scores and written narrative Ranking of task importance Self- and compare to supervisor Focus Technical task ability and baseline professional skills Achievement of goals and alignment with higher organizational objectives Measurement Specificity More categories of “work” functions, quantitative scale Fewer categories of “work” functions, qualitative scale Future Improvement Written explicitly in a brief narrative Embodied in the evaluator’s verbal discussion