COMPLAINT ANALYSIS FOR THE FY

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Presentation transcript:

COMPLAINT ANALYSIS FOR THE FY 2016 -17

SUMMARY Category Received Directly from Customers ANALYSIS OF CUSTOMER COMPLAINTS FOR THE FY 2016 -17 Category Received Directly from Customers Received through Banking Ombudsman Outstanding at the beginning of the Quarter Received during the Quarter Settled during the Quarter Outstanding at the end of the Quarter Forgery 00 Deficiency in Service 09 1334 1335 08 02 52 54 Loans related 11 344 339 16 03 81 82 Complaints against staff 43 42 01 Service Charge 04 305 293 27 25 Dep. Related 288 287 23 21 ATM/POS related 05 529 530 07 88 90 Total 29 2843 2826 46 13 272 273 12

CATEGORIZATION OF COMPLAINTS RECEIVED FOR THE FY 2016 -17

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