New term, new insite: Redesigning the University of Warwick’s Intranet [part 3 of 3] Julia Pidgeon Internal Communications Manager University of Warwick

Before: Student info

After: Student Info

After: Student Life

HE Today

Feedback Top news item on launch day Feedback form online Email out to focus group attendees Email out to Local Communications Champions Feedback to Internal Comms resource account Stats

Quantitative -19% 29% October Pageviews Avg. Time on Page 2011 1017346 437.0 2010 1262101 340.0 Difference -19% 29%

Quantitative 594% 278% 22% 10% October Staff Pages Student Pages VC’s Blog News & Events 2011 7082 9091 2935 9825 2010 1021 2402 2415 8914 Difference 594% 278% 22% 10%

Qualitative The new insite looks so much better. Well done to all. Just a quick note to say how good the new insite pages look. I was having a play last night and thought that the HE today pages were a particularly useful addition. Very nice indeed. Visually, very attractive: I like the autumnal colours. The structure will take a bit of getting used to, but seems very logical. All in all, a big step forwards. Takes a little getting used but I'm already finding my way around. Having to scroll down to the bottom on the page to find the A-Z links is a little tiresome! I like the look, but there is too much text on the front page. Would be helpful to have departments at top - a lot of scrolling down to find them. Thanks.

Next Steps Further feedback welcomed Discussion at next Communications Champions meeting A further focus group User testing – ease of navigation Monitoring of stats