“The New Star in CTI Development” NovaAGENT and SuperNOVAE IQ II IQ-NET Gateway members of the NovaSUITE family of Products by Cerecom Systems, Inc. C E R E C “The New Star in CTI Development” O M 1/16/2019

NovaAGENT by Cerecom Systems, Inc The Complete One-Step Agent-In-A-Box IVR System 1/16/2019

SuperNOVAE IQ II IQ-NET Gateway by Cerecom Systems, Inc An integrated enterprise call center solution reducing fatigue and error rate while improving overall service. 1/16/2019

Integrating multiple call center solutions to improve staff Combining the SuperNOVAE IQ II IQ-NET Gateway with the NovaAGENT IVR both by Cerecom Systems, Inc. Integrating multiple call center solutions to improve staff performance while reducing agent fatigue and error rate and improving overall service to customers. 1/16/2019

NovaAGENT and SuperNOVAE IQ II IQ-NET Operation IQ-NET updates with new in-queue data SuperNOVAE IQ II receives through the AppLync card the DID#, CallerID, Route Plan, and Group information The call is routed to an agent once one becomes available The caller presses zero to transfer to an agent. When the agent answers the call IQ-NET sends to customer program/database any combination of DID, CallID, Route, Group, Agent, and IVR collected information. A second agent answers the transferred call and the screen pop follows the call. If the agent cannot satisfy the caller, he then transfers the call to another agent. Customer database sends Screen pop to agent The caller’s needs are either satisfied and the caller hangs up or …. The caller is prompted for and enters customer information The customer database is queried and the returned information is played to the caller. The incoming call is routed to NovaAGENT IVR in-a-box An incoming call rings into the Telrad Telrad ACD Customer Database Applync Card Phone LAN 1/16/2019

Sample “Shrink-Wrapped” NovaAGENT Applications 1/16/2019

NovaAGENT Highlights Low-cost solution for first-time IVR users. All applications are “shrink-wrapped” for ease of installation. Single type answer system (account status, order-taking, delivery scheduling) with the ability to request several answers of the same type. Multiple NovaAGENT systems can be stacked to accommodate more sophisticated customer requirements. Easily adaptable to your customers’ applications (anyone can learn to make custom changes in less than one hour). 1/16/2019

IQ-NET Gateway Highlights Low-cost solution for tight enterprise integration. Keeps agents aware of calls in queue without having to look away from their work area. A “Cerewrap” solution providing custom flexibility at a close-to off-the-shelf price. Can interface with virtually any customer enterprise solution DLL, DDE, API or URL driven access. Different call types can interface to different enterprise solutions (call based or computer based). Cerecom can provide on-site integration and training, insuring a successful launch. 1/16/2019

To receive your complimentary interactive demonstration kit, contact Cerecom Systems, Inc. @ (972) 964-8786, ext. 103 1/16/2019