Exploring the new HelpDesk System of Region One

Slides:

Advertisements

Similar presentations

KCPS Staff are now able to submit their own work orders for technology assistance as needed.

Advertisements

Unicenter© ServicePlus Service Desk How to manage helpdesk tickets

A walk through the world of Help Desk. When you realize you need help with your computer, phone, or printer, and your supervisor can not help, please.

Symantec Service Desk

If you have used MyCircle before, login with your & Password under Registered User. To retrieve a forgotten password,

Library Online Catalog Tutorial Pentagon Library Last Updated March 2008.

Delivering Collaborative Solutions that Promote Learning Asotin-Anatone School District Helpdesk A web-based application to submit and track all technical.

1 Employee Self-Service. 2 Welcome and Introductions Instructor(s) Bathrooms Exits Q&A Format.

Blackboard Basics For those brand-new to the Blackboard Course Management System.

Software How-To Using the HelpDesk Ticket System You can use the Helpdesk to request help from the technology department of your local district. This will.

Foundation Program, Math & Computer Department Using Blackboard A Quick Toor

How To Batch Register Your Students

Last Updated: November 1st 2014 Any questions or feedback? Please contact project manager, Derrick Hall|

Novus HR Application Review Process Human Resources Qualifying Applications HR Sending Applications to Department/Search CommitteeHR Sending Applications.

Help Desk A walk through the world of Help Desk. Realizing you need help When you realize you need help with your computer, phone, or printer, and your.

1 ITSS This overview contains three main sections How to Register for ITSS Application Access Contains guidance on how to create your profile and access.

Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Rockwell Automation Online Support Center Updated Version released August 29, 2015.

ENTERING ELIGIBLE ENERGY RESOURCE APPLICATIONS IN DELAFILE Version 2.0 August 25, 2015.

ACCESSING BusinessPLUS SOFTWARE LINK. Accessing Business Software (Bi-Tech) Link Click: Directory Select: Department Directory ACCESSING BUSINESS SOFTWARE.

Log on to the site using your User ID and Password and select journal and click “Log In” Click here to create a new account Click here to check the system.

Open Internet Explorer and type “help” (with no quotes) into the address line. Press Enter Entering Heat Tickets via the Web.

Log in to your Cougar Net. Once in your Cougarnet, click on the Staff Tab.

Family Resource Centers in ePlan August 2015 Adding a Budget in ePlan.

Mtivity Client Support System Quick start guide. Mtivity Client Support System We are very pleased to announce the launch of a new Client Support System.

1 Visalia Unified School District SRTS User Training November 21, 2005 By SRTS Support

MediMizer, Inc iRequest Manager Work Order Request System.

1 Visalia Unified School District Principal & Area Administrator Service Request Approval Processing Using The SRTS November 16, 2005 Administrative Services.

LOGIN PAGE Login Page Support CRM:

Tivoli Software © 2007 IBM Corporation IBM Tivoli Service Request Manager 7.2 Suryanarayana Maximo Developer at IBM India Private Limited.

UST Connect – Learn how to set up your profile and upload a resume. UST Connect is managed by UST Career Services. (713)

SIGMA Requestor Training In this presentation we will cover : How to log a Sigma ticket How to update a ticket via the notification function How.

Overview & Basic Functionality Supply Chain Platform: Energy For Siemens Energy ADGT November 2014.

CitiBuy Support January, 2009 This guide will provide you with a quick overview of the new Support Portal for the Baltimore CitiBuy Purchasing System City.

NEW! IT Helpdesk IT DEPARTMENT. What is Helpdesk? The helpdesk is a ticketing system which allows you to:  Submit tickets for IT support/service  Track.

IBM Global Technology Services © 2006 IBM Corporation IBM Project Office | State of Illinois Technical Services Program TSP-eSP Website.

Overview & Basic Functionality Supply Chain Platform: Rolls-Royce December 2013.

What’s New – Overview & Basic Functionality Comparison of GSCP and the New Supply Chain Platform for Ministry of Defence (SCP-MOD) January 2014.

Online Submission and Management Information -- Authors

eIRB Training IRB Committee Members

Schoology at GRMS Schoology is a new communication platform for teachers, students, and parents. We hope this will assist in creating a culture at GRMS.

**Please view the instructional guide as a slideshow**

Journal of Mountain Science

Introduction to the Online Help Desk

Schoology at FCMS Schoology is a new communication platform for teachers, students, and parents. We hope this will assist in creating a culture at GRMS.

How to use the Salesforce Support Portal

CA_USD Help Desk Level 1 Training

Opening a Trouble Ticket

Central Document Library Quick Reference User Guide View User Guide

iRequestManager Work Order Request System

Expense Report Training

Broker Portal Training. Broker Portal Training.

Overview & Basic Functionality

ICOTS Helpdesk Training

STEP 1 – You must reset your password if using the system for the first time. Enter your details here.

Unit4 Partner Portal for Case Creator

How to use PSCEZPRINT Web site address: prairiestate.edu/ezprint

Standard for Success Teacher Training.

Sick Leave Attestation Process

eSchoolPlus Teacher Training

OneSupport Help Center (OSHC) Training

How to Access and Use Famis

Standard for Success Teacher Training.

How to create a help desk ticket

Training 101 : Accessing iBoomerang Tools

(x1111) 24/7 IT Service Desk (x1212)

Overview & Basic Functionality

Schoology at GRMS Schoology is a new communication platform for teachers, students, and parents. We hope this will assist in creating a culture at GRMS.

A Guide for getting technical help

Presentation transcript:

Exploring the new HelpDesk System of Region One Division/Office: Business Operations & Finance Support Information Technology Copyright: ©2016 Region One Education Service Center

Quick Overview of our Old and New Service Request Ticketing System Topics we will cover: How and Where to login Review old and new style of our ticketing system requirements Added features with new ticketing system Walk through for creating a new service request and view submitted request Copyright: ©2016 Region One Education Service Center

Current Ticketing System & New Ticketing System Copyright: ©2016 Region One Education Service Center

Access to our Service Request System Sign In with your ESC credentials Hover over Intranet and select Technology Select Create a New Service Request Copyright: ©2016 Region One Education Service Center

Current Service Request System (Fazing out current system) Copyright: ©2016 Region One Education Service Center

Current functionality when creating a request Requirements: Department Issue Room Number Affected User Contact Phone Comments Attachment Copyright: ©2016 Region One Education Service Center

My Service Request Copyright: ©2016 Region One Education Service Center

New Service Request System (same theory) Copyright: ©2016 Region One Education Service Center

KACE Service Request System https://kace.esc1.net/user Copyright: ©2016 Region One Education Service Center

Access with Browser & Login If you want to save it as a favorite on your browser and bypass signing in then you can use the following url: https://kace.esc1.net/user Use your ESC credentials to Login (full email address is not required for Login ID. Ex: hacevedo and current password) Copyright: ©2016 Region One Education Service Center

New look for our Help Desk Submit a ticket View ticket status View Announcements Helpful links Downloads Copyright: ©2016 Region One Education Service Center

New Ticket Options IT Help Desk Facilities Information Systems Programmers Copyright: ©2016 Region One Education Service Center

Creating a New Service Request Title: Is required Summary: Will assist with the detail of the issue Impact: 1 or all users Site: Currently location HQ Category: Dropdown list to choose from (ex: phone, computer, printer, etc.) Affected User: Click Add CC and select user from dropdown list or type “Self” if you’re having the issue Attachments: Optional (ex: user emailed you screenshot of issue) Screenshots: Optional (ex: you are the affected user and supply a screenshot) Apply Changes and Save Copyright: ©2016 Region One Education Service Center

Once Apply Changes is clicked Copyright: ©2016 Region One Education Service Center

Once the Save option is clicked Copyright: ©2016 Region One Education Service Center

After Ticket submission Copyright: ©2016 Region One Education Service Center

Once we close out the Ticket You will receive an email Review resolution Add comments if needed Review history Copyright: ©2016 Region One Education Service Center

The End Lets review - https://kace.esc1.net/user Contact Information: Help Desk Department 984-6061 Copyright: ©2016 Region One Education Service Center