Together with Families COS Mini Conference November 2011 Hearing Family Stories Gaining Family Insight Involving Family

Hearing Family Stories To access video, click on “Hearing Family Stories” (slide title) . http://www.youtube.com/watch?v=QayEcPqsd0k To access video, click on “Hearing Family Stories” (slide title) . Mass. Health & Human Services

Gaining Family Insight Listening Asking good questions

How good of a listener are you? Spot R O A S T Apples

To access video, click on “Good Listener?” (slide title) . Zachary’s mom talks with Spec. Ed. Director To access video, click on “Good Listener?” (slide title) . http://www.youtube.com/watch?v=A6fcIqUHz8Q To access video, click on “Good Listener?” (slide title) .

Listening Prof. Jeffrey Berman, Salem State College Don’t confuse hearing with listening Listen with intensity Listen with empathy Practice acceptance Take responsibility for completeness

Seek Clarification “I understand.” To access video, click on “Seek Clarification” (slide title). http://www.youtube.com/watch?v=SsheKpRIk1I To access video, click on “Seek Clarification” (slide title). Stock photo from Google images

Interviewing Pointers Westby, Burda, & Metha, 2003 Use open-ended questions Use restating – repeating the exact words Summarize and invite opportunities to correct Avoid back-to-back and compound questions Avoid leading questions Cautiously use "why" questions Listen more than talk

L – I - S - T – E - N Look attend Inquire - show interest ask questions Summarize what you hear - seek clarification Take notes to remember Encourage smile, nod, respond Neutralize your biases

Listening To access video, click on “Listening” (slide title) and select the Finley’s Teacher Conference link. Watch the video time segment starting from minute 1:20 through 3:30. http://www.cde.state.co.us/resultsmatter/RMVideoSeries.htm To access video, click on “Listening” (slide title) and select the Finley’s Teacher Conference link. Watch the video time segment starting from minute 1:20 through 3:30. CO Results Matters

Involving Family in the COS Process Remember Parent Roles Share EC Outcome Information Early & Often Include Parents in the COS Rating Discussion

Parent Roles Team Member Information Provider & Receiver Participant in the COS rating discussion Consumer

To access video, click on “Information Sharing” (slide title). Brazelton To access video, click on “Information Sharing” (slide title). http://www.youtube.com/watch?v=tqc8gKuXs3s To access video, click on “Information Sharing” (slide title).

Share Information Early & Often

Prepare Families

Prepare Families for the COS Process Washington To access video, click on “Prepare Families for the COS Process” (slide title). To access video, click on “Prepare Families for the COS Process” (slide title).

What We Should Expect from Family Involvement in the COS Rating? Yes! They can provide rich information about their child’s functioning across settings and situation. Maybe…but not necessarily! They will know whether their child is showing age expected skills.

Using Visuals to Help Describe COS Ratings

Discussing Strengths & Needs To access video, click on “Discussing Strengths and Needs” (slide title) and select the Finley’s Teacher Conference link. Watch the video time segment starting from minute 3:35 through 4:10. http://www.cde.state.co.us/resultsmatter/RMVideoSeries.htm To access video, click on “Discussing Strengths and Needs” (slide title) and select the Finley’s Teacher Conference link. Watch the video time segment starting from minute 3:35 through 4:10. CO Results Matters

Decision Making Models O’Grady & Jadad, 2010 Provider Parent Knowledge flow Objective Paternalistic Directive Passive One-way knowledge transfer provider to parent Compliance of parent Autonomous Receptive One-way knowledge transfer parent to provider Compliance of provider Shared Decision Making Informative Two-way knowledge exchange Equity in the decision making process Collaborative Decision Making Supportive Proactive Knowledge builds through shared learning Optimal action

To access video, click on “Rating Decision” (slide title).

Genuinely engage families in the entire process, appreciate their strengths, and reach agreement with them about their child.

Naomi Younggren, Ph.D. naomi.younggren@gmail.com