Termelés- és folyamatmenedzsment Bevezető

A tevékenységmenedzsment fejlődése Ipari forradalom (1770-as évek) Tudományos menedzsment (1911) Tömegtermelés Sztenderdizálás Munkamegosztás Human relations (HR) mozgalom (1920-60) Döntési modellek (1915, 1960-80) A japán menedzsment befoláysa

A tevékenységmenedzsment fejlődése Production and production management Production: creation of finished goods (and services) using the factors of production: land, labor, capital (+ enterpreneurship, knowledge) Production magagement: Planning, implementation, and control of industrial production processes to ensure smooth and efficient operation (the activites of managers do to help their firms create goods). Ensures that goods (and services) are produced efficiently; that they are of the right quality, quantity, cost; and that they are produced on time. As service sector becomes larger, concepts of (industrial) production management become influenced by it.

Differences between products and services (can they be distiquished?) Characteristic Manufacturing Service Output Customer contact Uniformity of input Labor content Uniformity of output Measurement of productivity Opportunity to correct Tangible Low High Easy Intangible Difficult quality problems

Operations management Includes the production of services. The term production has been repleaced by operations. Specialized area in management that converts or transforms resources into goods and services. It managing systems and processes as well.

Process management Process: actions that transform inputs into outputs Upper-managment processes Governance, strategy Operational processes Core processes that make up the value stream Supporting processes These enhances the core processes

Transformational processes Adding value Business environment Organization Transformational processes Inputs Outputs Feedback

The Value Chain Suppliers’ Value Chain Customers’ Value Chain

Supply Chain A sequence of activities and organisations involved in producing and delivering goods and services. Supplier Storage } Mfg. Dist. Retailer Customer

The place of operations management between other funcions Head of the Organization Finance Operations Marketing Organziational Functions

Operations overlap Operations Finance Marketing

Operations interfaces) Public Relations Accounting Industrial Engineering Operations Maintenance Personnel Purchasing Distribution MIS Legal

Key decisions What When Where How Who to produce / amount to produce to produce / to order / to supply Where Is the best location for work / process / store etc. How designed Who to do the work (or which team)

Key responsibilities Planning Controlling/Improving Organizing Products & services Planning – Capacity Location Make or buy Layout Projects Scheduling Controlling/Improving Inventory Quality Organizing Degree of centralization Process selection Staffing Hiring/laying off Use of Overtime Directing Incentive plans Issuance of work orders Job assignments Costs Productivity

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