The Art of Communication: Influencing for Performance EAN Canberra Conference 2016

Are we communicating more at work? 67% of staff reported that he amount of work requiring collaboration had increased 30% 30% of staff reported that they needed to connecting with 20 or more people a day to get their work done A further 30% connected with between 10 to 19

‘The single biggest problem in communication is the illusion that it has taken place’. George Bernard Shaw

Communicating with influence Have a clear why, who and what Speak their language Master your non-verbals Stay self aware and listen Manage your nerves

Have a clear why, who and what Know your purpose – What is the outcome you are seeking? Know your audience – Who are you hoping to influence? What is important to them right now? What is a possible point of connection? Provide the evidence – What are the metrics, hard data and analysis that matter most?

Speak their language

Find a partner Have a 2 minute conversation about the traffic in Canberra from your preferred quadrant Have another 2 min conversation about what you did on the weekend from your least preferred quadrant

Master your non verbals

Professor, author and speaker “Preparation is obviously important, but at some point, you must stop preparing content and start preparing mind-set. You have to shift from what you’ll say to how you’ll say it.”   Amy Cuddy Professor, author and speaker

Choose your thoughts

Choose your emotions

Choose your body language Posture Eye contact Gestures Speech Tone of voice

Don’t forget your power posture

Stay self aware and listen

Manage your nerves Visualise Ask a question Take a few deep breaths Use encouraging self-talk Practice mindfulness