HPE Proactive Care Advanced Support The personal care for HPE Synergy onsite Proactive Care Advanced for HPE Synergy Problem prevention and superior call experience for all HPE Synergy elements (Frame, Compute, Storage, Fabric, Composer, Streamer) Get a single point of contact with an assigned local Account Support Manager (ASM), who knows your environment and can help build a plan designed to address areas that impact infrastructure availability or performance Work with your IT team to share HPE Synergy best practices and tailored suggestions specific to your composable infrastructure environment Problem prevention through identification of risks and issues with regular device-based proactive scans using OneView Remote Support Priority access leading to faster incident resolution with enhanced call handling Assigned ASM Best Practices and advice Interdependency dialogue Corporate Governance Guidance on Synergy expansion Priority access Problem prevention Feature Proactive Care Advanced Replacement parts & material  HW support levels 24x7 ISV Collaborative Support Enhanced call experience Critical Event Manager Proactive Resources Assigned ASM Remote Support Technology Required Incident Reports Quarterly FW/SW Version Mgmt Semi-annual Proactive Scan Support Planning & Reviews Semi-annual, onsite Technical advice & services 10 extra credits per frame Get a single point of contact with an assigned local Account Support Manager (ASM), who knows your environment Discuss and review the Proactive Care reports with the assigned ASM. Verify the implications for your composable infrastructure environment. Support planning and reviews for personalized recommendation, tailored suggestions and best practice advice. Get 10 extra support credits for each Synergy-frame device to be used for services in the whole Synergy-infrastructure. Connect to OneView Remote Support for pre failure alerts, automatic call logging and parts dispatch, as well as proactive reports with hardware and firmware recommendations to improve reliability and productivity of all HPE Synergy elements Call-to-Repair offers an assigned Customer Engineer (CE) who Provides Critical Incident Management, escalation management, and communicates with customer Make the most of your HPE Synergy investment with a local assigned expert for personalized help and to maximize performance PCA Datasheet