Optimizing Candidate Experience A Compelling Business Necessity

Candidate Experience… Definition/Challenge Candidate Experience… …is the individual and collective perception of every one who has expressed an interest in joining an organization about how they have been treated during the recruitment process. 2011 - 2018 Outcomes are what make candidate experience a compelling business necessity… the measurable attitudes and subsequent behavior of individuals and the impact they have on the performance of the function as well as the company. http://www.thetalentboard.org

candidates’ experience… (and the rating they will give you) 80% of your candidates’ experience… (and the rating they will give you) …5 practices

Source: CareerXroads Candidate Experience monograph, March, 2011

Expectations (Set & Deliver) Listen (Demonstrate) Accountable (Measure and reward) Fairness (Influence Perception) Closure (Respond) Expectations (Set & Deliver) Listen (Demonstrate) Accountable (Measure & Reward) Fairness (Influence Perception) Closure (Employer Response)

Candidate Journey Candidate Journey #1 MAP YOUR CANDIDATE’S TOUCHPOINTS Employee SELECTED Disposition CANDIDATE CANDIDATE CAPABLE/ QUALIFIED ENGAGED CANDIDATE COMPETITIVE Disposition Disposition PROSPECT Disposition Disposition Design thinking exercise – obtain a baseline PROSPECT AWARE Disposition INTERESTED Candidate Journey a roadmap Candidate Journey a roadmap

 

SERVING ALL STAKEHOLDERS INCLUDING THE CANDIDATE WILL BECOME TA’s PRIMARY ROLE. RELATIONSHIPS ARE BUILT ON GOOD DECISIONS MADE BY BOTH PARTIES Technology is NOT a solution. It enables and scales YOUR solutions.

#2 WALK IN YOUR CANDIDATE’S SHOES Delta story of having a day

Expectations (Set & Deliver) #3 ACT Expectations (Set & Deliver) Listen (Demonstrate you have) Accountable (Measure & Reward) Expectations Was there anything you wished you knew before… (50,000) Authentic Accenture App Genentech Training, promises T-mobile Listening 25,000 finalist were asked whether they were invited to give feedback… 60% no [RMS] Chat room GE Coaches HMs Enterprise Lockheed profiles their recruiters w contact info Measure: lowest rated don’t measure and don’t hold themselves/recruiters accountable quartile 2.18 likert, 4.70 highest quartile Capital one. Fairness: “Were you able to” What didn’t we ask. Definition: Miriam “an often comforting or satisfying sense of finality” We asked 150,000 this year in north America. Candidates from companies who are arguable the bst or at least think they are and 36,000 said no, they were never told. Like a seatbelt and how do you know? Your ATS told you you sent it? Was it opened? And 57% of candidate who do receive closure, receive a n email from a do ont reply address notifying them they didn’t get the job…how comforting Fairness (Influence Perception) Closure (Employer Response)

#4 BALANCE STAKEHOLDER NEEDS Where you re-imagine there are consequences Apply, Refer and maintain relationships

#5 CHOOSE Choose 19th versus 21st / pain - do in a pastoral way

Good Hunting! Thank you