The Role of Company Culture in Advancing Road Safety Kevin P. Wright, CRSP Corporate EHS Specialist, Canada Paul Greco, PEng Director, Corporate EHS, Canada October 13th, 2011

Spectra Energy Number of Employees, Approximately 5 500 Major Operations US Transmission Union Gas Western Canada Transmission and Processing 50% ownership in DCP Midstream Operational Facts Natural gas operations include approximately 19,100 miles of transmission pipeline and 305 billion cubic feet (Bcf) of storage capacity in the United States and Canada. Headquartered in Houston, Spectra Energy also has major offices in Waltham, Massachusetts; Calgary, Alberta; Chatham, Ontario; Denver, Colorado; Halifax, Nova Scotia; Midland, Texas; Nashville, Tennessee; Tulsa, Oklahoma; and Vancouver, British Columbia. Name of Event |

Our Portfolio of Assets Gas pipeline throughput: 4.1 Tcf Transmission pipe: 19,100 mi Gathering pipe: 63,800 mi Distribution pipe: 40,600 mi Storage capacity: 305 Bcf Retail customers: 1.3 million 1101-15792 Sept. 12, 2011

The Role of Company Culture in Advancing Road Safety Network of Employers for Traffic Safety October 2011

Purpose Describe the 2011Spectra Energy - Driver Safety Benchmarking Activity Report on Cultural Findings

Excellent statistical report Peeling the Onion! NETS Benchmark Report Excellent statistical report Identifies common practices amongst different CPMM Groups The Next Layer of the Onion? How are their programs actually implemented and maintained? What really drives their numbers down? What is that company’s culture really like?

Benchmarking Scope NETS top performers Various industries Various sizes and vehicle types Focus of Discussion: Programs Training Technology Culture

Definition CUL-TURE (noun) the set of shared attitudes, values, goals, and practices that characterizes an institution or organization (www.merriam-webster.com)

Cultural Foundations Strong Management System Structure Documented Standard Management Commitment Roles & Responsibilities Risk Assessment Training & Competency Vehicle Standards Reporting & Investigations Other Supporting Programs (ie; Observational Driving, Outreach, Intervention, etc.)

Cultural Foundations Management & Organizational Focus Senior Leadership Engagement Program Champions Video Messaging Written Communication Involved in the Feedback Loop Driver Safety Management Role

Cultural Foundations Identifiable Program Building a connection with employees and community outreach participants Branded Driver Safety Programs (moniker/logo)

Cultural Foundations Defined Accountabilities Roles and Responsibilities detailed in writing Expectations clearly identified Expectations understood “It’s the way we do business”

Cultural Foundations Goals & Assessment Key performance indicators (KPI’s) Driver Risk Assessment as part of overall performance Annual review of the program Key performance indicators such as: # of observational drives complete, # of observation reports reviewed by management If you want to improve something, measure it!

Cultural Foundations Strong Culture of Caring Learning organization Internal Programs that support the culture Teen and family programs Community support programs

Strong Management System Structure Internal Support Programs Summary/Conclusion Strong Management System Structure Internal Support Programs Feedback Loop Personal Accountability Culture change is a Journey

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