Help Desk Portal, uCern Groups and Ideas Presented by Cindy Lewis, MSN, RN-BC

Help Desk Portal Benefits More efficient than emailing issues to help desk Reduction in ticket loss Immediate logging into Cerner system-quicker logging of issues = faster resolution Ability to do the following: track your service requests or incidents add attachments, screenshots interact directly with ticket owner request updates check on status

Help Desk Portal Must Have : uCern Account Use your @health.missouri.edu email https://support.ucern.com Not to be confused with the Campus Help Desk

Self Service is ok but… Keep track of requests or incidents you’ve logged. Interact with ticket owner, ask for updates, add attachments

uCern Benefits: Social network for connection with other clients and Cerner staff Ability to research what other clients are doing in your area of interest Provides additional resource for researching workflow issues, similar challenges with the EMR

What is uCern ?

Accessing uCern

Joining Groups (Communities)

Following a Stream and Joining

Ideas, formerly known as Enhancements

Ideas Defects vs Enhancements- defects are identified, gaps or issues with the code or application features. Enhancements are additional features and requests for improvement. https://connect.ucern.com/community/ideas

Following Ideas

Add Comments and Like an Idea

Idea Template

Questions?