Helen Hourican MSc H-TRAINING Assertiveness Helen Hourican MSc H-TRAINING

Assertiveness Assertiveness is a form of communication that: Keeps the relationship and Solves the problem Helen Hourican MSc H-TRAINING www.htraining.net

Two Aspects to Communication Logic Emotion Helen Hourican MSc H-TRAINING www.htraining.net

Two Aspects to Communication Logic only becomes Aggression Helen Hourican MSc H-TRAINING www.htraining.net

Two Aspects to Communication Emotion only becomes Submission Helen Hourican MSc H-TRAINING www.htraining.net

Assertiveness in Context Aggression Submission Helen Hourican MSc H-TRAINING www.htraining.net

General Assertive Techniques The Broken Record Technique – Repeat your points up to three times Fogging Technique – example: ‘I can see how you could conclude that but … there is a broader picture Negative Assertion – example: ‘Yes, you are right, filing is not one of my strengths’ Negative Enquiry – example: ‘So you think I am not interested in the project?’ Helen Hourican MSc H-TRAINING www.htraining.net

Workable Compromise Reflect on Agreement Develop Options Listen Reach Shared Understanding Open in Favour of Co-operation Logic Emotion Helen Hourican MSc H-TRAINING www.htraining.net

Concluding Points Assertiveness is a technique we will always be learning and never fully know Assertiveness is not a motor skill and our capacity to be assertive may be affected by many issues throughout our lives Assertiveness is often influenced by our innate personality traits and our core beliefs Assertiveness is often misunderstood and sometimes confused with aggression Helen Hourican MSc H-TRAINING www.htraining.net

Helen Hourican MSc H-TRAINING www.htraining.net Thank you Helen Hourican MSc H-TRAINING www.htraining.net