Data Gathering Methods

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Presentation transcript:

Data Gathering Methods Description Pro Con Surveys Structured questionnaires that allow quantitative analysis Quantifiable information Statistical analysis Large number of respondents Anonymous Response rate Low adoption by leadership No personal interaction Interviews Conducted face-to-face or via phone in formal or informal manner Qualitative or descriptive information Quotes and rich examples Rapport with interviewee Time-consuming data gathering and analyses Costly Focus Groups Small number of participants, selected for their ability to answer questions on a certain topic In-depth analysis of success/problems Brainstorming Participating hesitation in groups Requires facilitator Job Shadowing Observers watch a task or series of actions Identification of performance errors Identification of improvement areas Primarily for physical performance Time- and effort consuming System Data Systems collect information Measured automatically (time on phones, error rates, number produced) Objective data tracked over time Cost efficient Provides no insights into “why” Business Results Financial: costs, savings, or revenue Organizational performance: retention, market share, or production figures Demonstrated business impact Management used to data ROI calculation Interpretation needed 1/16/2019 © 2016, 2017 Change Healthcare Solutions, LLC. All Rights Reserved.