Working Group European Statistical Data Support 21 April 2016 ASSIST Patrick Müller / Franca Lanzillotta Unit B4– Digital Dissemination Working Group European Statistical Data Support 21 April 2016
Overview of implemented or soon to be implemented improvements Knowledge database content Reporting of timeliness in answering online requests Automatic invitation for user feedback Extraction of user requests Flag a request as N/A (foreseen)
KdB content
KdB content - 2
KdB content - 3
Reporting on timeliness in answering requests
Reporting on timeliness in request treatment
Reporting on timeliness in request treatment
Reporting on timeliness in answering requests
Reporting on timeliness in answering online requests
Reporting on timeliness in answering online requests
Reporting on timeliness in answering online requests
Reporting on timeliness in answering online requests
Reporting on timeliness in answering online requests
Automatic invitation for user feedback Can be activated individually for each support centre Automatic email notification sent to the user after a specified delay once the request status becomes 'Resolved' – delay can be set between 1-9 days Email messages can be translated in different languages User feedback form is external to ASSIST
Automatic invitation for user feedback – email example Dear Patrick MÜLLER, You have recently contacted Eurostat's user support network. With a view to continual service improvement, we would like to have your opinion. It won’t take more than 2-3 minutes. Could you please reply to a few questions by clicking on https://ec.europa.eu/eusurvey/runner/UserSupportFeedbackSurvey ? Thank you in advance for your participation, Eurostat User Support Service
Extraction of user requests
Extraction of user requests - parameters
Extraction of user requests – Excel
Flag a request as N/A (foreseen) When requests should not be counted in quarterly reports User support members can flag such request but, if needed can still treat it
Thank you! Any questions?