Motivation: Putting it to Work Organization Commitment Job Satisfaction Organizational Citizenship Justice

Organization Commitment The individual’s affective and behavioral relationship with the organization — the individual’s willingness to remain with the organization and exert effort on its behalf. Dimensions Affective (“I want to be here”) Continuance (“I have to be here”) Normative (“I should be here”)

Commitment: Sources and Results OC results from…. Demographics (age, tenure) Perceptions of fairness Role clarity Perceived organization support OC leads to…. Performance (to the extent that it’s under employee control Citizenship behaviors Lower intent to leave the organization

Job Satisfaction The individual’s general attitude toward the job Components The work itself Supervision Co-workers Pay Promotion opportunities

Satisfaction: Sources and Results Multiple sources Fair treatment Rewarding work (intrinsic or extrinsic) Perceived alternatives Results Lowered job search intentions Performance ????

Turnover Yes Satisfied? No Too High? Found? Evaluate Present Job Think About Quitting Stay Evaluate Cost of Quitting Too High? Compare Alternatives Search for Alternatives Found? Go

Organization Citizenship Defined The “Good Soldier Syndrome” Pro-social behavior Activities that benefit the organization or co-workers, but are not a formal job requirement Question: can an activity help a coworker, but not benefit the organization?

Citizenship: Sources and Results Citizenship results from…. Personality and early socialization Job satisfaction and commitment Perceived fairness Citizenship leads to… Higher levels of job performance Organization effectiveness

Justice Perceived fair treatment by the organization Procedural Were the rules followed? Was I treated the same as other people? Distributive Was it the outcome I wanted? If procedural justice is present, people can accept unfavorable outcomes