Lean Respect for People Wednesday, January 16, 2019 Continuous Improvement

Continuous Improvement Introductions! My name is… I work at… My Lean experience is… My expectations for this meeting are… One interesting thing about me is… Joel Kuhens Continuous Improvement Program Manager Dassault Falcon Jet, Little Rock, AR T. 501.301.2655 Wednesday, January 16, 2019 Continuous Improvement

Continuous Improvement Respect for People Definition By making quality a global priority, an organizational imperative, and a personal ethic, ASQ becomes the community for everyone who seeks quality concepts, technology, or tools to improve themselves and their world. People are the beating heart of Dassault Aviation. We foster a mindset that emphasizes teamwork, sharing knowledge and skills, being creative and ethical. We also facilitate dialog at all levels, mutual respect, professional fulfillment and the feeling of belonging to a company that retains its human dimension. Respect for people is a central value in Lean, and it is also often misunderstood. Respect for people in Lean is more about improving each person toward perfection, and less about nice behavior. Wednesday, January 16, 2019 Continuous Improvement

Continuous Improvement Respect for People Taiichi Ohno I cannot use my authority to force them to do what I want them to do. It would not lead to good quality products. What we must do is to persistently seek understanding from the shop floor workers by persuading them of the true virtues of the Toyota System. After all, manufacturing is essentially a human development that depends heavily on how we teach our workers. Wednesday, January 16, 2019 Continuous Improvement

Continuous Improvement Respect for People Example Sequence The manager begins by asking an employee what the problem is? The manager asks what is the root cause(s) of the problem? The manager asks what should be done about the problem and discusses with the employee the proposed countermeasure(s) The manager asks how they – manager and employee – will know if the countermeasure has achieved a positive result, what is the measure of follow up. Finally, after agreement is reached on the most appropriate counter measure, the employee sets out to implement the countermeasure. Wednesday, January 16, 2019 Continuous Improvement

Continuous Improvement Respect for People Example Summary Engaging in the problem-solving process is actually the highest form of respect the manager can share with the employee. The manager shows respect for the employee’s knowledge and their dedication in finding the best answer. Only by showing respect is it possible to solve problems, make work more satisfying, and move organizational performance to a higher level. Wednesday, January 16, 2019 Continuous Improvement

Continuous Improvement Respect for People Respect vs. Being Nice Taiichi Ohno was not known for being a particularly nice person. In order to lead a large number of people, you have to be tough when it comes to work. Ohno maintained that is it important as a manager to improve yourself to become a person that others will follow. Being nice can be detrimental if no one should be criticized and feelings can never be hurt. That kind of management leads to stagnation, the eventual erosion of good practices, and the inevitable fall of the company. Wednesday, January 16, 2019 Continuous Improvement

Continuous Improvement Respect for People Exercise! Divide into teams Brainstorm with your partner(s) List 3 ASQ tools for employees to improve themselves and their world List 3 management actions to provide professional fulfillment and a feeling of belonging to the employees List 3 management actions for improving each person toward perfection, and less about nice behavior. Share your ideas… Wednesday, January 16, 2019 Continuous Improvement

Continuous Improvement Respect for People The Future? Wednesday, January 16, 2019 Continuous Improvement

Conclusion – Recipe for success Respect for People Conclusion – Recipe for success Become a values-driven organization Create a safe environment Expect people to be both responsible and accountable Encourage everyone to do his/her best Expect people on the front lines to design, monitor, and measure the processes and systems within which they work; encourage continuous improvement through constant experimentation. Wednesday, January 16, 2019 Continuous Improvement

Thank you for participating in today’s meeting. Respect for People Wrap up… WWW EBI Thank you for participating in today’s meeting. Wednesday, January 16, 2019 Continuous Improvement