2019 Programs and Promotions January 2019 v2

5X 5X with no limits + | PARTNER BONUS Earn up to January 1 – March 31, 2019 + 3X MRR MiCloud Connect 1X New Agent Big Deal of the Quarter over 25 users 1X MRR MiCloud Connect 50+ Users 5X

Mitel Cloud Bonus New Promotion Summary Up to 5X MRR 3X MRR: MiCloud Connect (min 10 Users) PLUS 1X MRR: Over 50 users 1X MRR: Big Deal of the Quarter (minimum 25 users) New Sub Agents 2X MRR: MiCloud Flex retail UCaaS solution (min 75 Users) Customer Type Installed Base Customer Type Net New Cloud Platform Countries MiCloud Connect US, CA, UK, AU Platform Countries MiCloud Connect US, CA, UK, AU Timing January 1 – March 31, 2019 Resources Internal Product Marketing SharePoint External Infochannel (MiAccess) Terms & Conditions / Requirements Bonus is for New Customer Sales Only at standard pricing with defined field discounts. New Customer Sales means entities (including affiliated entities) that have never purchased MiCloud products or services OR existing on-site customers who have not purchased cloud product or services before. Not for PoC, seat or location add-ons. New sales must be submitted as complete order packages and accepted by Mitel between January 1 – March 31, 2019. Minimum 10 seats for 3X MRR, Minimum 50 seats for +1X MRR, Big Deal for a Quarter over 25 for Net New Agents, +1 MRR. Net new agents are defined as a sub agent who has not sold Mitel MiCloud Connect before OR has not sold a new deal in the last 12 months. NO REGISTRATION NECESSARY

2019 Proposed Programs and Promotions UCaaS Promotion Description Regions Duration Pathway Program Mitel installed base customers may enjoy incentives to migrate from legacy system to new UC or UCaaS platforms. Global On-going Contract Buy-out Net new cloud customers may receive up to $10,000 in service credits to offset early termination fees when breaking UCaaS or voice contracts to migrate to MiCloud Connect for 36-months. US, UK, AU 1/2/2019 – 6/30/2019 Activation Fee Waiver Net new MiCloud Connect customers can waive a non-recurring installation fee up to $50.00 (£38.00) per user when they sign a new MiCloud Connect contract for 36-months. Free Phones Customers who purchase new MiCloud licenses on 36-month contracts can get a free 6920 phone for every new user license they purchase until June 30, 2019.

Pathway Program – 2019 Expansion On-going Offer MiCloud MiVoice Get $125 per user on deals greater than 10 users on Connect or 150 users on Flex when you purchase a 36-month cloud contract and new phones. Zero Activation Fee The benefit lowers to $75 per user without phone rentals. Get 50% off Hardware (and Virtual) when you upgrade your legacy switch equipment Get 25% off the cost of new user licenses Qualifying Purchase MiCloud Connect, MiCloud Flex MiVoice Connect, MiVoice Business Other Available Options Quarterly Net New Cloud Offers (Connect Only) Buy 3 get 1 free – 6900 Series Phones (MiVoice Business) Exceptions Connect – 250 Profile Maximum 14.2 or Earlier – MiVoice Connect All others – MiVoice Business Timing On-going – Program expansion begins January 2, 2019. Customer Type Installed Base Customer Type Installed Base Platform Countries MiCloud Connect US, CA, UK, AU Platform Countries MiCloud Connect US, CA, UK, AU Resources Internal Product Marketing SharePoint External Infochannel (MiAccess) Resources Internal Product Marketing SharePoint External Infochannel (MiAccess) Terms and Conditions SEE BULLETIN FOR FULL PROGRAM DETAILS. Program benefits are for initial purchase of MiCloud Connect, MiCloud Flex, MiVoice Connect or MiVoice Business on a single order only, no extensions or add-ons.36-month contract, minimum 10 AND maximum 250 users on MiCloud Connect. Deals above 250 must be handled on a case by case basis. 36-month contract, minimum 150 users on MiCloud Flex. Deals must migrate from MiVoice Business or MX-ONE. Exceptions handled on case by case basis. Program benefits limited to MiVoice Connect OR MiVoice Business Hardware, Virtual and Software part numbers listed above. Customers who wish to migrate to MiCloud Connect may choose to forego the $125/user benefit to take advantage of any active net new MiCloud Connect promotion IF they have not purchased MiCloud services before. NOT for MiCloud Flex. To take advantage of this program, customers must be under an active service contract. If a customer is not under an active service contract, the customer must re-enlist in support (including penalty) before using this program. Void where prohibited by law.

Contract Buy-out New Offer Description Get up to $100/line in early termination fee service credit for each user you migrate from a competitor. Qualifying Purchase MiCloud Connect on 36 Month Contract. Minimum 10 users. Stackable N/A Exceptions Maximum $10,000 or the amount of the early termination fee. Whichever is less. Not for Network Services. This MAY NOT be used to break an existing Mitel, Mitel-heritage company contract, or Mitel Partner-Built Cloud Products. Timing January 2, 2019 – June 30, 2019 Customer Type Net New Platform Countries MiCloud Connect US, UK, AU Country Offer Maximum US $100/line $10,000 UK £75/line £7,500 AU $130 AUD/line $13,000 AUD Resources Internal Product Marketing SharePoint External Infochannel (MiAccess) Terms and Conditions Mitel unconditionally reserves the right to alter, amend, or cancel this program at any time at its sole discretion. In the case of any dispute with respect to the Program, Mitel's decision is final. This program is for customers leaving a competitive UCaaS providers OR a service provider providing a contracted phone service. Not for use with network contracts. This MAY NOT be used to break an existing Mitel, Mitel-heritage company contract, or Mitel Partner-Built Cloud Products. Benefits are paid as cloud service credits calculated as follows: The LESSER of $100/line for each user migrated, maximum $10,000 OR The full amount of the early termination fee To receive the credit, the customer must: 1. Sign a MiCloud Connect contract for a term no less than 36 months. 2. Submit recent MiCloud Connect invoice. 3. Provide early termination invoice showing fee from accepted UCaaS competitor (see above). Offer valid with standard pricing and CANNOT be combined with any other promotion. This program may not be used in conjunction with Additional Discount Incentives (ADI’s), Special Pricing Authorizations (SPAs), or with any other Mitel price promotion(s), with the exception of specific other promotion(s) approved by Mitel as noted in this program bulletin or other promotion bulletin. Program benefits are for initial purchase of MiCloud Connect on a single order only, no extensions or add-ons. All participants in this promotion must be a contracted Authorized Partner, accredited to sell the product(s) upon which a claim is based. To the extent Mitel detects a fraudulent claim; it reserves the right to exclude the sales person and/or Authorized Partner from this program or future programs. Void where prohibited by law.

Additional Requirements No Activation Fee Updated Terms Details Offer Net new customers will receive a waiver for all one-time activation fees on their initial MiCloud Connect 36-month contract order. Qualifying Purchase MiCloud Connect on a 36-month contract Timing January 2, 2019 – June 30, 2019 Restrictions New contract activations only. Additional licenses purchased after install are subject to one-time installation fees up to $50 (£38) per user Additional Requirements Minimum 10 users Stackable Free Premium Phone Promotion Customer Type Net New Platform Countries MiCloud Connect US, CA, UK, AU Resources Internal Product Marketing SharePoint External Infochannel (MiAccess) Terms and Conditions Mitel unconditionally reserves the right to alter, amend, or cancel this program at any time at its sole discretion. In the case of any dispute with respect to the Program, Mitel's decision is final. Net New Cloud Customer is defined as: 1. A new customer who has not done business with Mitel before. 2. An existing on-site customer who has not purchased Mitel cloud products before. Activation fees are defined as one-time, per user installation fees associated with a net new cloud customer install and will not be applied to additional add-ons or subsequent purchases. Offer valid with standard pricing and cannot be combined with any other promotion. This program may not be used in conjunction with Additional Discount Incentives (ADI’s), Special Pricing Authorizations (SPAs), or with any other Mitel price promotion(s), with the exception of specific other promotion(s) approved by Mitel as noted in this promotion bulletin or other promotion bulletin. Only eligible product purchases made during the qualifying period (promotion start date and end date) will qualify for inclusion in the promotion. Promotion benefits are for new MiCloud Connect customers on their initial order only, no extensions or add-ons. 36-month contract required Minimum 10 users on MiCloud Connect All participants in this promotion must be a contracted Authorized Partner, accredited to sell the product(s) upon which a claim is based. To the extent Mitel detects a fraudulent claim; it reserves the right to exclude the sales person and/or Authorized Partner from this program or future programs. Void where prohibited by law.

Additional Requirements Free Premium Phones Updated Terms Details Offer Get a free rental on a 6920 phone with the purchase of new MiCloud Connect licenses for each user seat on a 36-month contract. Additional Offer Pay the difference in the rental fee to upgrade any 6920 phone to a 6930 ($2/mo) or a 6940 ($5/mo). Qualifying Purchase A new MiCloud Essentials, Premier or Elite user contract with a 36-month term. Timing January 2, 2019 to June 30, 2019 Additional Requirements Minimum 10 users Exceptions Phones for Extension-only, Courtesy-only, Phone-only or Telephony-only profiles/users are excluded from this promotion. Stackable Activation Waiver (JumpStart) Customer Type Net New Platform Countries MiCloud Connect US, CA, UK, AU Resources Internal Product Marketing SharePoint External Infochannel (MiAccess) Terms and Conditions Mitel unconditionally reserves the right to alter, amend, or cancel this program at any time at its sole discretion. In the case of any dispute with respect to the Program, Mitel's decision is final. Net New Cloud Customer is defined as: 1.A new customer who has not done business with Mitel before. 2. An existing on-site customer who has not purchased Mitel cloud products before. Offer valid with standard pricing and cannot be combined with any other promotion. This program may not be used in conjunction with Additional Discount Incentives (ADI’s), Special Pricing Authorizations (SPAs), or with any other Mitel price promotion(s), with the exception of specific other promotion(s) approved by Mitel as noted. Only eligible product purchases made during the qualifying period (promotion start date and end date) will qualify for inclusion in the promotion. Promotion benefits are for new MiCloud Connect customers on their initial order only, no extensions or add-ons. 36-month contract required. Participating phones include the Mitel 6920 and will be applied as a zero-cost phone rental on the sales order for the duration of the promotional period. At the conclusion of the contract period, phone price shall return to standard monthly rental rates. Limit one phone per user license, no substitutions. Phone-only, Extension-only, Courtesy-only or Telephony-only are excluded from this promotion. Minimum 10 users on MiCloud Connect. In the case of early contract termination, a fee for the prorated value for each device will be assessed. Void where prohibited by law. Pay the difference in the rental fee to upgrade any 6920 phone to a 6930 ($2/mo) or a 6940 ($5/mo).

2019 Proposed Programs and Promotions UC Promotion Description Regions Duration Top-it-Off (Mitel SWA for IP Edge Customers) IP Edge Customers with active Toshiba SUS support contracts may purchase Mitel Software Assurance for 33% off when buying support through October 31, 2021 North America 1/2/2019 – 3/31/2019 MiVoice Business Bundle Receive 10% off the purchase of a MiVoice Business or MiVoice Connect system when including specific hardware, software, and end points in the purchase. 1/2/2019 – 6/30/2019

Top-It-Off (Mitel SWA for IP Edge Customers) Updated Users Customers with a Currently Active SWA (Toshiba SUS) Contract Customers with an Expired SWA (Toshiba SUS) Contract Offer For customers with an Active SWA contract, Mitel will provide a flat rate 33% or 45% discount, depending on the product, for SWA contracts that are purchased and provide coverage through October 31, 2021. For customers with an Expired SWA contract, Mitel will provide a flat rate 33% of 45% discount, depending on the product, for SWA contracts that are purchased and provide coverage through October 31, 2021   Mitel will waive the reenlistment charges associated with the expired SWA contracts for any customers taking advantage of this promotion. Qualifying Purchase Mitel SWA (Toshiba SUS) Active Contract Extended through October 31, 2021 Mitel SWA (Toshiba SUS) Expired Contract Extended through October 31, 2021 Timing This promotional campaign is valid for orders placed between January 2, 2019 and March 31, 2019. Qualifying Equipment Applicable Toshiba IPedge EC, IPedge EM, IPedge EP and IPedge ES-VLS products Customer Type Installed Base Customer Type Installed Base Platform Countries MiCloud Connect US, CA, UK, AU Platform Countries IP Edge North America Resources Internal Product Marketing SharePoint External Infochannel (MiAccess) Resources Internal Product Marketing SharePoint External Infochannel (MiAccess) Terms & Conditions / Requirements Please pay attention that most of our order desks will close a couple of days before the end of the year, so this promotion may expire a few days earlier, depending on the country. Please take local order desk closing dates and times into consideration for placing the order on time. Orders placed after the last closure of the year of the order desk will not be eligible for this promotion anymore. Program benefits are for applicable IPEdge products and only for applicable Mitel SWA (Toshiba SUS) Active or Expired Contracts that provide coverage through October 31, 2021 and are ordered leveraging the special Top-It-Off option available in the FYI Portal (https://fyi.tsd.toshiba.com).

Other Available Options MiVoice Bundle New   MiVoice Business MiVoice Connect Offer Receive 10% off the purchase of a MiVoice Business system when including specific hardware, software, and end points in the purchase. Receive 10% off the purchase of a MiVoice Connect system when including specific hardware, software, and end points in the purchase. Qualifying Purchase EX or Virtual Controller – Minimum 1 Controller MiCollab UC licenses – Minimum 50 licenses 6900 Series Phones – Minimum 50 Phones Connect ST voice switch or Virtual voice switch licenses – Minimum 1 physical or virtual voice switch Connect UC licenses – Minimum 50 licenses 400 Series Phones – Minimum 50 Phones Other Available Options N/A Exceptions Deal not valid if 5300 series phones are included Timing January 2, 2019 – June 30, 2019 Customer Type Net New Platform Countries MiVoice Business Global Resources Internal Product Marketing SharePoint External Infochannel (MiAccess) Terms and Conditions Mitel unconditionally reserves the right to alter, amend, or cancel this program at any time at its sole discretion. In the case of any dispute with respect to the Program, Mitel's decision is final.This program is exclusively for customers who purchase a new MiVoice Business/Connect system Offer valid with standard pricing and CANNOT be combined with any other promotion. This program may not be used in conjunction with Additional Discount Incentives (ADI’s), Special Pricing Authorizations (SPAs), or with any other Mitel price promotion(s), with the exception of specific other promotion(s) approved by Mitel as noted in this program bulletin or other promotion bulletin.To receive benefit, minimum qualifying conditions must be met. No 5300 series phones may be a part of the deal.All participants in this promotion must be a contracted Authorized Partner, accredited to sell the product(s) upon which a claim is based.To the extent Mitel detects a fraudulent claim; it reserves the right to exclude the sales person and/or Authorized Partner from this program or future programs.Void where prohibited by law.