Strategic Plan Template

This template will help you plan your Yammer network launch This template will help you plan your Yammer network launch. Once completed, it will serve as your strategic plan – from high-level vision to logistical launch details. It will help you stay on course, align with key stakeholders and clearly communicate the value of Yammer to your organization.

Strategic Plan Agenda Define Your Vision Identify Business Outcomes Identify Key Stakeholders Outline Use Cases Build a Launch Checklist

Define Your Vision

What is a Vision Statement? Microsoft Office 4/1/2017 What is a Vision Statement? A vision statement is a 1-4 sentence description that defines the value of Yammer to your company and its employees. Vision statements help your coworkers and leaders understand the benefits of Yammer, which is key to getting their buy-in and support.   Examples of Vision Statements Transforming the way our department connects with each other, works together on tasks or projects, communicates with leadership, and streamlines processes for efficiency and clarity.   We create a safe and open collaboration platform for easy sharing of company data and news between employees to improve efficient execution of our strategies as part of our culture of performance. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Draft Your Vision Statement Draft your Yammer Vision Statement in 1-4 sentences, ideally in cooperation with company executives, department heads and other stakeholders.

Identify Business Outcomes

Why Identify Business Outcomes? Microsoft Office 4/1/2017 Why Identify Business Outcomes? Defining clear business outcomes helps you focus your efforts on actionable goals that Yammer can help you achieve. When drafting business outcomes, consider involving company leaders and members of high-priority departments. Examples of Business Outcomes Marketing Stay connected to what customers are thinking. Accelerate campaign and collateral execution. Collaborate with agencies closely and securely. Human Resources Accelerate the onboarding process. Increase employee retention. Build a unified culture. Sales Create a unified experience for all customers across product lines and geographies. Accelerate the sales cycle. Share competitive intelligence faster. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Draft Your Business Outcomes Microsoft Office 4/1/2017 Draft Your Business Outcomes With your vision in mind, put together a list of business outcomes that Yammer can help your company achieve. Department 1 Outcome Department 2 Outcome Department 3 Outcome © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Identify Key Stakeholders

Who Are the Key Stakeholders? Microsoft Office 4/1/2017 Who Are the Key Stakeholders? Use the Guide to Network Roles to decide which roles are right for your launch team. Enlist your coworkers to fulfill these roles as you launch your network. The most successful Yammer rollouts occur when a committed team of individuals representing many lines of businesses clearly understands their roles and responsibilities. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Identify Key Stakeholders Microsoft Office 4/1/2017 Identify Key Stakeholders Fill in the table below with the details of your launch team. Role Responsibilities Department Name(s) Project Manager Oversee the entire launch execution and rollout process. Community Manager Manage day-to-day network activity; provide guidance and best practices. Executive Sponsor Communicate high-level vision and values of Yammer to the company. Power Users Help train users and manage objection handling. IT Specialist Oversee all technical aspects of the rollout, including integrations. Business Owner Provide guidance, approval and support throughout the rollout. Group Leaders Identify how specific departments will use Yammer; encourage engagement. Education Lead Manage and communicate training content about Yammer. HR Manager Integrate Yammer into HR processes and manage HR content on Yammer. Communication Lead Oversee company-wide communications about Yammer. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Outline Use Cases

Microsoft Office 4/1/2017 What is a Use Case? A use case explains how a specific Yammer feature can improve a work-related activity and help achieve your business outcomes. Construct a use case like this: For each business outcome, describe a practical action necessary to achieve the outcome. Then, identify a Yammer feature that can help complete this action. Examples of Use Cases Marketing Business outcome. Stay connected to what customers are thinking. Practical action. Understand customer needs as soon as they develop and change. Yammer feature. Create a Yammer group and encourage customer-facing teams to post feedback customers give them. Use the feedback to inform marketing decisions. Human Resources Business outcome. Accelerate the employee onboarding process. Practical action. Answer questions and review paperwork faster. Yammer feature. Create an external network and invite new hires to connect with senior employees there to learn about the company. Use the group to post key HR documents and answer questions. Sales Business outcome. Create a unified experience for all customers across product lines and geographies. Practical action. Answer customer questions quickly and consistently. Yammer feature. Create public groups in Yammer for your sales and customer service teams. Have employees share the latest decisions & developments for everyone to see. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Identify Yammer Use Cases Microsoft Office 4/1/2017 Identify Yammer Use Cases Meet with functional teams in your organization to identify ways that Yammer can improve work- related activities in a practical way, so you can achieve key business outcomes. Department 1 Business outcome. Practical action. Yammer feature. Department 2 Business outcome. Practical action. Yammer feature. Department 3 Business outcome. Practical action. Yammer feature. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Build A Launch Checklist

What is a Launch Checklist? Microsoft Office 4/1/2017 What is a Launch Checklist? A launch checklist helps you organize the key aspects of your launch, like communications and events, so you can keep your launch on track. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Build Your Launch Checklist Microsoft Office 4/1/2017 Build Your Launch Checklist Select communications and events for your launch and organize them here in chronological order. Time Communication or Event Owner(s) Status Now Meet with stakeholders to define you vision, identify business outcomes & develop use cases. Create a Yammer Help Group and upload educational content. Create a Yammer Ideas Group. Throughout the launch process, encourage your coworkers to share ideas here about how Yammer can help improve work processes at your company. 3-4 weeks before launch Send executive email introduction. 2 weeks before launch Send department introductions via email. Notify your company about the launch YamJam, trainings and Lunch & Learn. 1 week before launch Remind your company about the launch YamJam, trainings and Lunch & Learn. Week of launch Host training with first high-priority department. Host training with second high-priority department. Host training with third high-priority department. Host Lunch & Learn. Host YamJam. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.