Transportation Professionals Advisory Committee Meeting Operations Update Transportation Professionals Advisory Committee Meeting July 13, 2017
Performance Report Card Performance Indicator Standard Jun 2017 FY17 On Time Performance > 91% 91.7% 91.5% Late 4 < 0.10% 0.05% 0.09% Average Hold Time < 120 sec 79 83 Calls On Hold Over 5 Min < 5% 4.4% 4.5% *Preventable Collisions Per 100,000 Miles < 0.50 0.75 0.65 *June 2017 data is not final
Antelope Valley Region Performance Indicator Standard Jun 2017 FY17 On Time Performance > 91% 90.1% 91.5% Late 4 < 0.10% 0.04% 0.02% Average Hold Time < 120 sec 107 105 Calls On Hold Over 5 Min < 5% 3.1% 3.0%
Eastern Region Performance Indicator Standard Jun 2017 FY17 On Time Performance > 91% 92.5% 91.9% Late 4 < 0.10% 0.05% 0.10% Average Hold Time < 120 sec 61 Calls On Hold Over 5 Min < 5% 5.1% 4.7%
Northern Region Performance Indicator Standard Jun 2017 FY17 On Time Performance > 91% 91.4% 91.9% Late 4 < 0.10% 0.10% 0.08% Average Hold Time < 120 sec 88 90 Calls On Hold Over 5 Min < 5% 4.1% 3.9%
Santa Clarita Region Performance Indicator Standard Jun 2017 FY17 On Time Performance > 91% 96.4% 96.3% Late 4 < 0.10% 0.03% 0.02% Average Hold Time < 120 sec 31 36 Calls On Hold Over 5 Min < 5% 0.6% 1.1%
Southern Region Performance Indicator Standard Jun 2017 FY17 On Time Performance > 91% 91.9% 90.7% Late 4 < 0.10% 0.03% 0.10% Average Hold Time < 120 sec 88 106 Calls On Hold Over 5 Min < 5% 4.2% 5.2%
West Central Region Performance Indicator Standard Jun 2017 FY17 On Time Performance > 91% 90.8% 91.2% Late 4 < 0.10% 0.06% 0.08% Average Hold Time < 120 sec 63 62 Calls On Hold Over 5 Min < 5% 5.1% 4.7%
Highlights June highlights: Joe King Scholarship awarded to Jennifer Elhawary (Access’ Antelope Valley contractor) Nearly 200 riders attended Access community meetings in June LAX stand signs catalogued and geo-coded on both departure and arrival levels Implemented new driver training module for emergency operations and preparedness Tablet implementation started in the West Central region Text message callouts started in West Central and Eastern regions