Managing SharePoint February 2011 Info-Tech Research Group

Introduction Key Insights Survey Question Graphs In appreciation for your participation in this survey, we have created this exclusive summary of results. The data you provided is being leveraged in our research. Thank you for your participation. This document has these three main sections: Key Insights Survey Question Graphs Respondent Demographics If you have any questions or concerns please contact: Scott Koopman Panel Coordinator Info-Tech Research Group E-mail: skoopman@infotech.com Info-Tech Research Group

Survey Question Graphs Respondent Demographics Key Insights Info-Tech Research Group

More governance creates more success. High Governance Effort Put more effort into governance activities to see higher SharePoint operational success Enterprises who invested high effort in SharePoint governance activities were 81% more successful than those who invested low effort. Enterprises with the highest governance effort ran laps around those with the lowest governance effort: More governance creates more success. Low Governance Effort High Governance Effort 7.7x Met business requirements 6.2x High Operational Success Users follow policies 5.9x Met user adoption goals 5.4x Low Operational Success Search effectiveness 2.1x Compliance issues are manageable N=47 Source: Info-Tech Research Group 1.7x Manageable for IT The SharePoint governance effort was calculated by taking the average of the following items: Developed a formal governance plan Involved business stakeholders in the planning process Created an Information Architecture model for SharePoint’s taxonomy structure Set up Permissions for different user profiles Created policies around content retirement Developed a Security Plan (have a procedure for backup/restore) 1.5x IT responsiveness N=47 Source: Info-Tech Research Group The SharePoint operational success was calculated by taking the average of the following items: All functional/business requirements are being met All end user adoption and use objectives have been met The amount of time required by IT to manage SharePoint is very low SharePoint policies & standards are always followed by users Users can effectively find relevant content via search, taxonomy, etc IT quickly responds to user requests for added functionality SharePoint presents no compliance challenges or litigation risks to our enterprise Info-Tech Research Group

Increase operational success by involving business stakeholders in the planning process Enterprises that involved the business experienced higher operational successes. Involving business stakeholders has the largest impact on operational success. High Business Involvement agreement Low Business Involvement agreement SharePoint meets all business requirements 44% 10% 44% 16% All end-user adoption goals met 65% 42% IT responds quickly N = 47; Source: Info-Tech Research Group Enterprises with high business involvement reported 65% higher operational success than those with low business involvement. In addition to decision-making involvement, business users can ultimately become responsible for many maintenance activities, lessening the burden for IT. The SharePoint operational success was calculated by taking the average of the following items: All functional/business requirements are being met All end user adoption and use objectives have been met The amount of time required by IT to manage SharePoint is very low SharePoint policies & standards are always followed by users Users can effectively find relevant content via search, taxonomy, etc IT quickly responds to user requests for added functionality SharePoint presents no compliance challenges or litigation risks to our enterprise Info-Tech Research Group

Survey Question Graphs Respondent Demographics Key Insights Info-Tech Research Group

Survey Question Graphs Respondent Demographics Key Insights Info-Tech Research Group

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