Wednesday Distinguished Leadership Lecture October 3 from 2:30 – 3:30 in the Atrium Groups / Course Projects Listening Bratton

Leadership is About Listening Active Listening Exercise Speaker Active Listener Discussant Groups of three Speaker, Listener, Discussant Speaker discuss anything of interest Listener listens using effective listening techniques Following, feedback is given to listener by the Discussant Rotate roles

Active Listening ... Bridging - yes, go on… nodding Restating - So what you mean by that is that Niagara is the best place in the world. Paraphrasing - So, one reasons is because Niagara is close to TO and Buffalo. Inviting clarification - Could you expand a little more on your point that Niagara is the best place to live?

Topics – anything you want Something about life in the Niagara region A Piece of History A difficult employee Sports A pet-peeve The Future Life in general

Which one were you most effective at using? Bridging - yes, go on… nodding Restating - So what you mean by that is that Niagara is the best place in the world. Paraphrasing - So, one of the reasons is that we are close to TO and Buffalo. Inviting clarification - Could you expand a little more on your point that Niagara is the best place to live? Other … Reflect feelings - give a person feedback on the emotions they are expressing – You sound excited about this possibility Give emotional support – Oh, poor you.

Giving Feedback Specific Descriptive Provide PEP Communication Giving Feedback Specific Descriptive Provide PEP Praise, Evaluation, Praise Own and Employees View Direct it towards Behavior that can be changed Well timed Clearly understood Commitment to Change (if needed)

Tipping Point Leadership Big Message Interesting idea (story) “Wonder” moment LLL

Tipping Point Leadership Kim and Mauborgne HBR, 2003 Bill Bratton – Police Leader Cognitive Hurdle Get people to agree on current problem (face-to-face with problems) Bratton began requiring that all transit police officials-beginning with himself-ride the subway to work, to meetings, and at night Resource Hurdle Focus on “hot spots” and bargain with partner organizations (concentrate resources) de-emphasizing or virtually eliminating some traditional features of transit police work while increasing emphasis on others or creating new ones - introducing mobile processing centers known as "bust buses."

Tipping Point Leadership Kim and Mauborgne HBR, 2003 Motivational Hurdle Put the stage lights on and frame the challenge to match organizations values Bratton had selected precinct commanders called before a panel of the senior staff (the selected officer was given only two days' notice, in order to keep all the commanders on their toes). The commander in the spotlight was questioned by both the panel and other commanders about the precinct's performance (KEY: based on fair processes and known goals: "block by block, precinct by precinct, and borough by borough. Political Hurdle Identify and silence internal opponents and isolate external ones Bratton's alliance with the mayor's office and the New York Times isolated the courts which had opposed his zero-tolerance policing out of fear that it would clog court schedules. And, large cars.

Let’s tackle a problem Anyone have a real world problem that we can solve? Use the four perspectives to do so. Cognitive (agree on problem), Resource (hot spots), Motivational (values), Political (activate/silence) Focus on the problem from a Niagara perspective.

Group time Work on your projects.

Next Day Chapter 4 – Set the Example Think about a time when some one did not live up to their promise – what happened?