Microsoft 365 and Firstline Workforce 1/17/2019 4:31 AM Microsoft 365 and Firstline Workforce Andrew Hart, Microsoft Bruce Rogers, Forbes. Jenny Lovely, Marriott Vacations Worldwide Danielle Caruso, Director. Marriott Vacations Worldwide © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Digital transformation

Digital Transformation The Boardroom Information Workers Firstline Workers

Comprises 80% of global workforce Firstline Workers Sales associates First to engage your customers First to represent your brand First to see your products in action Comprises 80% of global workforce Medical staff Factory workers Customer service

Our Firstline Vision Maximize the impact of the Firstline Workforce 1/17/2019 4:31 AM Our Firstline Vision Maximize the impact of the Firstline Workforce Deliver real-time expertise Train and upskill employees Digitize business process Minimize risk and cost Foster culture and community © Microsoft Corporation. All rights reserved.

A complete, intelligent, secure solution to empower employees Microsoft Inspire 1/17/2019 4:31 AM Microsoft 365 Enterprise A complete, intelligent, secure solution to empower employees Microsoft 365 E5 Microsoft 365 E3 Microsoft 365 F1 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft 365 F1 Firstline productivity with Microsoft StaffHub Culture and community with Yammer and Teams Training and video content with SharePoint and Stream Security for all employees and endpoints with EMS Support for shared and remote devices with Windows 10

With more than half of all employees having “firstline” responsibilities for interacting with customers it’s no surprise that senior executives are devoting increasing technology resources and tools to help them do their job.” Bruce Rogers Chief Insights Offer 90% of executives say it’s important to provide digital tools to their firstline workers. Yet, less than 4 out of 10 of those executives say they are making progress here.

"We’re partnering with Microsoft to transform the digital employee experience, so our associates are able to focus on delivering unforgettable vacations.” Firstline Workers Drive Business Impact

Next Steps Check out the latest news on the Office Blog Visit the Firstline Worker booth at Ignite

Q / A

Foster culture and community Broadcast interactive town hall meetings Coordinate distributed teams with a hub for teamwork Share and find best practices across the company Build inclusive communities of interest

Train and upskill employees Distribute onboarding material and training on any supported device Share dynamic, role based content and video Enable employees to find and build on the work of others Retain and manage institutional knowledge in one place

Digitize business process Create, update and manage schedules and tasks Automate everyday activities and workflows Optimize resource allocation using IoT-based signals Includes Microsoft StaffHub, the go-to tool for Firstline Workers

Deliver real-time expertise Crowdsource new ideas and solutions  Work in context across physical and virtual space with mixed reality Connect across remote sites on any device Tap available talent when and where it’s needed

Minimize risk and cost Streamline management across devices, including kiosks and signage Secure firstline access to corporate apps with identity-drive protection Meet evolving workplace regulatory requirements Accelerate GDPR compliance