Leveraging Technology to Achieve Operational Excellence Presented by: Brian Grillo – Regional Sales Director, Paymentus Corporation Vernon Bracey– Vice President, York Water Company Utility Payment Conference – September 15, 2016

Mobile Tipping Point Internet Search Volumes (in billions) Last year, Google announced that U.S. search volumes for mobile surpassed PC search volumes for the first time.

53% in 2014 8% in 2011 Email Open Rates 1/17/2019 Litmus - eMail Analytics; Jan 2015

Mobile Bill-Pay reaches New Users! 1/17/2019 An estimated 40% of U.S. mobile users go online mostly through their phones. Source: Pew Internet Research Mobile Bill-Pay reaches New Users!

Millennials: Largest demographic in today’s workforce 32% don’t read their bills before paying them 46% have no formal system to remember to pay their bills on-time 85% access their email using a smartphone

Unified EBPP Platform E-bill via multiple channels Customer Portal One-time payment Mobile App Secure email PDF Text to Pay Credit Debit E-Check/ACH IVR Web Mobile Text Kiosk In-person CSR-assisted Customers are able to: View account usage information View bill history Make a one-time payment Schedule recurring payments Receive important notices Efficiently notify customers of service and critical business updates via: SMS text IVR Email Real-time snapshot of revenue received by channel, payment method, day/time, that demonstrate demographic trends to support management initiatives

Partnership Solution Provider Utility Leading provider of e-Billing and e-Payment solutions for billing organizations in North America Founded in 2004 Headquartered in Charlotte, NC 1,000+ clients (greater than 800 utilities) Utility Publicly traded (NASDQ) regulated utility providing high-quality water, wastewater and related services Founded in 1816; oldest investor owned utility in the nation Headquartered in York, PA Operates entirely within its franchised territory, which covers 48 municipalities within York and Adams Counties, Pennsylvania.

Key Partnership Requirements York Water was looking for a proven e-Billing and e- Payment partner who could deliver: 100% SaaS Solution Fully unified platform, no custom code No 3rd party technological or IVR dependencies PCI DSS Level I Compliant 0% Downtime within past five (5) years Ability to implement within 90 Business days or less Integrated outbound communication solution 24/7 Customer Support

Partnership Summary Since 2009, York Water has implemented the following solutions: Adaptive Mobile Web Channel Enhanced Enrolled Customer Portal Responsive One-time Payment Portal Agent Dashboard Electronic Bill Presentment (e-Bill) Automated Phone Payment/IVR Channel Enterprise Communication Manager (ECM) Agent-assisted Payment Channel Encrypted Card Swipe Payment Channel

Impact Before After Manual payment posting to CIS & Billing System Manual reconciliation and settlement process Manual Reporting 3rd party dependency for payment research Limited payment options Automated reconciliation and settlement 24/7Accessiblity to real-time reporting for Payment Details, Payment Posting, Deposits and Returns Accelerated speed to pay Mobile Web, Enrolled Web, Quick Pay Web and Phone

What York Water Did Gave Customers More Ways to Pay Improved Usability For Customers For York Water Personnel Consolidated payment reconciliation Introduced Business Automation

1/17/2019 What York Water Did 1. More Ways to Pay

1/17/2019 What York Water Did 2. Improved Usability - Embraced Responsive Technology

What York Water Did 3. Improved Usability – 24/7 Business Intelligence 1/17/2019 What York Water Did 3. Improved Usability – 24/7 Business Intelligence

Results volume Processed Through Omni-Channel Platform Up 63% in 24 months

Results Amount Processed Through Omni-Channel Platform Up 67% in 24 months 2015 2014 2013

Mobile Versatility Omni-channel mobile is best the way to reach a diverse mobile audience.

Mobile Versatility Pay-by-Text 4 out of 5 adults use text messaging! The fastest way to go paperless Review balances and pay w/o ever opening an envelope or going online Great for Millennials Pay-by-Text Pay-by-Email mobileWEB 4 out of 5 adults use text messaging! mobileAPP

Mobile Versatility Pay-by-Email 53% of eMail is now opened on mobile! “push” eBilling w/ interactive PDFs Customers pay directly from their email inbox Available on any connected device Pay-by-Text Pay-by-Email mobileWEB 53% of eMail is now opened on mobile! mobileAPP

Mobile Versatility mobileWEB A consistent experience on any size screen Laptop Tablet Smartphone No need to download an app Pay-by-Text Pay-by-Email mobileWEB mobileAPP

Mobile Versatility mobileAPP Convenient downloadable bill-pay app Available on iOS and Android platforms Level 1 PCI Certified Pay-by-Text Pay-by-Email mobileWEB mobileAPP

Thank You! Brian Grillo – Regional Sales Director, Paymentus Corporation bgrillo@paymentus.com (860) 388-9794 Vernon Bracey, Vice President, York Water Company vernonb@yorkwater.com (717) 718-2943 Utility Payment Conference – September 15, 2016