Objective 1.03 Integrate personal growth and change into your career development. Adaptability and flexibility when initiating response to change.

Characteristics of feedback a. Positive/Constructive 1) Private 2) Addresses behavior 3) Specific 4) Prompt 5) Positive 6) Suggests actions to solve the problem b. Negative/Destructive 1) Public 2) Addresses personal characteristics 3) General 4) Delayed 5) Negative – not constructive or helpful 6) No solutions offered

2. Understand the importance of feedback/constructive criticism – criticism that is presented in a way that can help a person learn & grow a. Prevents costly mistakes/accidents b. Provides opportunity for improving work performance 3. Summarize routes of feedback/ constructive criticism. a. Oral/verbal b. Written performance evaluations c. Visual

What would be considered “destructive criticism?” Examples????

4. Summarize steps to provide constructive feedback. b. Sandwich technique 1) Compliment 2) Criticism 3) Compliment a. Tact – the ability to say and do things in a way that will not offend another person

Differentiate between positive and negative response to feedback. b. Negative 1) Defensiveness – putting up an emotional guard against negative opinion 2) Denial 3) Emotional display a. Positive 1) Make sure that you understand the feedback. 2) Identify the solution(s) 3) Take action.