Get Enterprise-Grade Call Handling and Easy Call Control with Office 365 Skype for Business “Bridge Communications is a valued partner providing real,

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Presentation transcript:

Get Enterprise-Grade Call Handling and Easy Call Control with Office 365 Skype for Business “Bridge Communications is a valued partner providing real, enterprise-grade solutions integrated with Office 365. Bridge is actually one of our key strategic partners when it comes to operator and attendant consoles.” – Christian Burke, Technical Solutions Professional, Microsoft Corp SITUATION Bridge Communications, an attendant console solution provider for businesses, had customers demanding a solution that would provide efficient call handling for all their users and not just attendants and operators. Customers requested an easy-to-use solution to provide enhanced call control features that was voice-, video-, conferencing-, and sharing-capable, and that would enable their users to control everything from a single app. OFFICE 365 ISV: Bridge Communications, LLC WEB SITE: www.bridgeoc.com LOCATION: Fargo, ND, USA ORG SIZE: 11-50 employees OFFICE 365 ISV PROFILE: Bridge Communications provides operator consoles and related solutions to enable efficient and effective call handling. Customers with 5,000-50,000+ end points in nearly every vertical have found value in the company’s solutions. The company strives to keep everything it does simple by listening to its customers and developing solutions that exceed expectations. SOLUTION Office 365 was already the productivity suite of choice for most Bridge Communication customers, so it designed its Bridge Boss-Admin Executive Console to leverage all of the enterprise-level call control features in Office 365 Skype for Business client – voice calling, video calling, easy web conferencing, and built-in Office 365 sharing and collaboration tools. Bridge included additional enterprise capabilities, like supervised transfers, call parking visibility, related people visibility, enhanced search capabilities, and more, all within the familiar, people-centric Office 365 environment. BENEFITS Office 365 Skype for Business enables businesses to simplify their infrastructure with one platform for calling, conferencing, video, and sharing. Office 365 enables people to be more productive every day with tools that let them share and stay connected by voice, video, and in online meetings.