Information Resources In Transition… Adding Value… Making a Difference University of Scranton – IT Forum February 14, 2013

Process o Began late spring 2012 o No formal SWOT/scan Relied on Jerrys doctoral research Reviewed progress on plan o Included PIR Leadership and departments, IRAC, IMAC, TAG, Deans o Updated vision, mission, priorities

Professional expertise Seamless technology environment Promote sound business practices Enhance the learning experience Our Vision

Providing Professional Services Trends Availability of cloud services requires expertise in integration, contract management, and vendor relations Focus on compliance, information security, business continuity necessitate knowledge of risk management Changes in the type and nature of IT services provided demand different staff skill sets, new roles for CIO

Providing Professional Services Goals Develop a service management program Monitor and adjust service and platform mix Centralize asset management, contract management, and capital budgeting Further develop project management practices Increase focus on risk management activities

Providing Professional Services Project Highlights Create an IT Service Catalog Develop Service Level Agreements Refine use of Footprints CRM Seek opportunities to participate in shared services; connect to Wide Area Networks for collaboration Review and negotiate contracts for Banner, Luminis, Angel, Cable TV Strengthen project planning; use of PM tools and practices Implement an IT Disaster Recovery Plan; including co- location site for critical systems Two factor authentication; penetration testing

Leveraging I & T as an Asset Trends Evolution of campus networks from a novelty to a utility that must be constantly monitored and managed with redundancy, high availability and increasing capacity required – how can we leverage? Advent of big data and analytics in higher education – adept use of information resources is becoming a key differentiator in attracting and serving students Public attention on college affordability – what role does IT play in increasing costs? Creating efficiencies?

Leveraging I & T as an Asset Goals Implement key software tools and upgrades Implement an Identity & Access Management Program Assess Unified Collaboration offerings Lead business process improvement initiatives Ensure high availability infrastructure Expand virtualization to desktop environment and software applications Explore the use of big data and analytics Partner in information management initiatives

Leveraging I & T as an Asset Project Highlights Upgrades to Banner, Microsoft Office Identity & Access Management (2.0) Enhancements to Data Center, Information Security tools, and network architecture (IPv6) Virtual Desktop Infrastructure (VDI), applications PMO and IT Development & Applications initiating business process improvements Assess needs for Unified Collaboration tools Explore uses of dashboards, data marts/warehouses, CRM systems for enrolled students Partner on Born Digital, electronic records retention

Embracing Consumerization Trends IT migrating from the consumer market into the workplace or classroom Includes the Bring Your Own Device (BYOD) movement Also brings need for integration with existing systems, security concerns about where data resides, and different support requirements Will this enhance productivity? Save money? Introduce more risk?

Embracing Consumerization Goals Plan and develop for mobile work and learning Improve Royal Card Services Improve the community experience using IT services and tools

Embracing Consumerization Project Highlights Architecting for BYOD Mobile Device Management Royal Card Upgrade system, readers Redesign card with new capabilities Implement mobile applications My.Scranton Portal improvements Evaluate Royal Drive Better support for student gaming

Supporting Innovation in Teaching & Learning - Trends Technology viewed as a key factor contributing to student engagement, efficient delivery of certain types of content, and aid in measurement of learning Next generation Learning Management Systems (LMS) Instructional technologies On-line & MOOCs Learning Analytics Computer Labs replaced by collaboration space

Supporting Innovation in Teaching & Learning - Goals Expand lecture capture use and capabilities Explore next generation learning management tools Consultation and support for Rehabilitation Center building project Refine long-term plan for supporting classroom technologies Partner with colleges on unique needs and campus standards

Supporting Innovation in Teaching & Learning - Projects Add rooms with lecture capture capability; explore videostreaming Identify and implement ANGEL replacement Partner & support learning assessment Explore LMS-social network tools Rehabilitation Center building Infrastructure, classrooms/labs, and moves Discussions with Deans and TAG Designing flexible learning spaces Support for online programs, blended learning Support for faculty research activities

Next Steps o Spring 2013 Sharing with University community, key groups o Plan starts June 1 o PIR Leadership work on developing metrics/measures to demonstrate progress

Information Resources Project Pipeline Spring 2013 Portfolio

Spring 2013 Implementation Royal Card System Upgrade & Readers My.Scranton Portal Upgrade Footprints Final conversion of Project Tracking into Change Management Campus Wireless Upgrade Complete outdoor areas Identity & Access Management Infrastructure work VPN upgrade, New network monitoring appliance, servers, storage Admissions Project Conversion to new CRM - Slate

Questions?