© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management Its not just training... its how organizations cut the hidden costs of preventable conflict. A service of the foremost provider of training and certification in workplace conflict management and mediation (established 1985)... Click now ®

© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management What is it? A flexible, customizable, comprehensive range of options allowing your organization to get what you need... and only what you need... to cut the hidden costs of preventable conflict from a single day of training to complete redesign of your organizations dispute resolution system. Click now

© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management Step 1: Benchmark* ~ Assess the problem Step 2: Train ~ Establish the core competencies Step 3: Coach ~ Support the learning Step 4: Enable ~ Remove the obstacles Step 5: Expertize ~ Train in-house experts Step 6: Systematize ~ Design your ADR system Step 7: Reassess* ~ Compare to benchmarks Select from these options: Click now * Benchmarking and Reassessment are included with Training at no additional cost so you can measure your ROI.

© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management Step 1: Benchmark ~ Assess the problem Dana Measure of Financial Cost of Organizational Conflict Benchmark current costs of mismanaged conflict Dana Survey of Conflict Management Strategies Benchmark current levels of the four strategies Other benchmark measures? Frequency of grievance filings? Voluntary employee turnover rate? Other costly effects of unmanaged conflict? Click now

© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management a Cost factors: #1: Wasted time #2: Opportunity cost of wasted time #3: Lowered job motivation and productivity #4: Lost performance due to conflict-related absenteeism #5: Loss of investment in skilled employees #6: Conflict-incited theft, sabotage, vandalism, and damage #7: Restructuring around the problem #8: Health costs #9: Degraded decision quality The Dana Measure is available as an on-line calculator at Conflict Management Toolbox Click now The Dana Measure of Financial Cost of Conflict

© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management Non- adversarial attitude toward other Adversarial attitude toward other Coercion Collaboration Evasion Detachment Engagement with other Disengagement from other The Dana Survey of Conflict Management Strategies The Dana Survey is available on-line at A number value for your organization Conflict Management Strategies currently imbedded in your organization Conflict Management Toolbox Click now

© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management Step 2: Train ~ Establish the core competencies Module 1: Necessary Knowledge Your mental map for effective action Module 2: Successful Conflict Conversations A core workplace competency: Self Mediation Module 3: Third-party Resolutions A core leadership competency: Managerial Mediation Training delivery options: MTI Certified Trainer In-house train-the-trainer CD-based, with web-based testing and reporting Click now

© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management Step 3: Coach ~ Support the learning Individual or group telecoaching after training Outcome-targeted 88% incremental benefit of training plus coaching Click now

© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management Step 4: Enable ~ Remove the obstacles Barriers to using competencies are imbedded in every organizations structure and culture. Remove or lessen obstacles with standard facilitation methods and employee participation. Use MTI consultant or your in-house facilitator. Click now

© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management Step 5: Expertize ~ Train in-house experts Establish a panel of skilled mediators to resolve disputes that are not successfully resolved by the core competencies gained by Training (Step 2) and supported by Coaching (Step 3). Often fewer than 10% of workplace conflicts remain unresolved, requiring expert mediation. Click now

© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management Step 6: Systematize ~ Design your ADR* system Design, establish, and document an interest-based conflict management system containing procedures for handling grievances and other formal disputes. * ADR = Alternative (or Appropriate) Dispute Resolution Click now

© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management Step 7: Reassess ~ Compare to benchmarks Dana Measure of Financial Cost of Organizational Conflict Compare current costs to the initial benchmark. Dana Survey of Conflict Management Strategies Compare current indices to initial four benchmarks. Other benchmark comparisons? Benchmarking (Step 1) and Reassessment (Step 7) are included with Training (Step 2) at no additional cost so you can measure your return on investment in the MTI Training System. Click now

© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management a Average cost at Benchmark Average cost at Reassessment Cost of conflict Reduction in average cost of conflict Reassessment Click now The Dana Measure of Financial Cost of Conflict

© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management Non- adversarial attitude toward other Adversarial attitude toward other Coercion Collaboration Evasion Detachment Engagement with other Disengagement from other Lower? Higher? a Reassessment Conflict Management Strategies currently imbedded in your organization Click now The Dana Survey of Conflict Management Strategies

© by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management For more information, click... or call or (toll free) or Thanks for your attention! ®