IQA 2018 QA Relationships Panel September 11, 2018 Day 1 Session 1.

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Presentation transcript:

IQA 2018 QA Relationships Panel September 11, 2018 Day 1 Session 1

Panel Members Meet Your Panel! Bud Heald Christina Guzman Assistant Vice President of Claims, Kemper Insurance Christina Guzman QA Manager, Germania Insurance Julie Markert Project Leader, Liberty Mutual

Panel Agenda The relationship between the field organization and QA The different use of results by the field organization Perspectives on QA moving in and out from the field

QA Relationships

QA Relationships The business field organization and QA relationship Evolving focus to bridge with Training Us vs. Them to Dependent From Contentious to Collaborative

QA Relationships The different use of results by the business Scoring for Metrics Change in Culture Refined element Continuous Improvement

QA Relationships Perspectives on QA moving in and out from the field How to keep the staff fresh Field supports the QA process Increase relationship with each of the field organizations

Questions?