Intro today class 11, IST 331, 28 sept 16 Elderly kits, comments? [potential lab, is it hands, eyes, or both?] Quick survey for your group: how to help you Representations, Decision making, Problem solving, are related Memory, attention, and learning also interact You would need a unified theory to keep them unified…

LaPierre, 1934 laPiere, R. (1934). Attitudes vs. actions LaPierre, 1934 laPiere, R. (1934). Attitudes vs. actions. Social Forces, 13, 230-237. Traveled for two years with a Chinese couple in 1930’s US, 10k miles Had about 200 service interactions with hotels and restaurants, all but 2 normal, 11 odd, 1 rejected Sent letters to 276 places, paired to be like All but one “would serve?” - “NO” What people say and what they do might be different

Implications for Design Know mental representation You don’t have to agree with it User’s confidence may also matter Help problem solving by users Avoid (take advantage of) biases in decision making

Lab See the instructions Read the instructions Use a tool or roll your own I would put it towards your project if you can, getting closer to project work, if you can