Hosmer (1996) An optimistic individual expectation that others will perform in competent and morally correct ways A trustor’s dependence on a trustee to respect the trustor’s interests. Relationship based on vulnerability of the trustee A rational decision to protect one’s interests made after risk analysis Social structure

Sztomka Trust as cultural rule not rational choice More important where outcomes uncertain Normative coherence Networks and stability Transparency Familiarity Accountability of others

Remedy 1 in 40 Data publication

Implications ADR practice Ethical systems Managing expectations Unearthing interests Familiarity and predictability Similarities and accessibility “Benevolent concern” Ethical systems Transparency Accountability Normative coherence