Washington Legal Trainers’ Forum 1/17/2019 The Evolution of IT Training in the Legal Industry Washington Legal Trainers’ Forum Wed. February 28, 2018

Agenda Stats Talk about it 1/17/2019 Agenda Stats Talk about it The Evolution of IT Training in the Legal Industry Open Discussion The detailed discussion on each topic is available in the Notes section of this presentation.

Stats Number of Attendees New Members 1/17/2019 Stats Number of Attendees 3: WLTF Refresh: 10/18/17 (Last Meeting) 11: The Evolution of IT Training in the Legal Industry (Current Meeting) New Members 2: Since January 10, 2018 We had a total of 11 WLTF Members, representing 9 Law Firms attend today (2/28/18) Meeting. Kelly Montgomery – Cooley Jennifer Shanholtzer – Goodwin Aimee Bosse – Hunton TaShika Lewis – Kelley Drye Scott Ledder – Kelley Drye Tawana Raney – Kirkland & Ellis Sonya Marino – Kirkland & Ellis Carolyn Griffith – Dechert Rhonda Roberts – EncoreTech Karen Peyton – Axinn Barbara Darby – Holland & Knight We will continue to meet quarterly throughout the calendar year.

Talk About it Which department does technical training fall under? 1/17/2019 Talk About it Which department does technical training fall under? Human Resource Information Technology Our Talk About It segment led by Jennifer Shanholtzer (Training Manger at Goodwin Law) was on the topic of “Which department does technical training fall under: HR or IT? Human Resources Pros: - Projects are prioritized - Deployments (applications/hardware) are scheduled around general employee availability and employee-based events, such as summer associates and annual attorney seminars/events - Ability to make specific training mandatory. It was mentioned that one firm’s HR required support staff to attend 12 hours of training a year. Information Technology: Pros - Project Managers, CIO and Directors coordinate with Human Resources and Stakeholders when prioritizing projects and scheduling deployments IT does not have the ability

The Evolution of IT Training in the Legal Industry 1/17/2019 The Evolution of IT Training in the Legal Industry How has your training program changed over the years? New initiatives & Unique Learning Strategies Social Media Augmented Reality Many firms still take advantage of class room training, as well as incorporating virtual and eLearning training. Gamification in training is utilized as an incentive. Prizes include: - Gift Cards - Employee’s picture on Intranet stating they passed Master skill class. - Certifications, awards and gifts are distributed during Support Staff Meetings. Adobe Connect Chat Room is used as a Just-in-time training tool. People can pop in and ask questions and discuss topics. How to incorporate Social Media into Learning strategies? Employees access social media all the time. How can we use positive work-related aspects of Facebook to enhance workplace learning? It can be challenging to incorporate social media learning strategies due to privacy issues. A few options are: Set up private/closed Facebook groups: Only members can see the content Receive approval before content is posted: Allow management/HR to see what you intend to post so that it can be approved. Chalk, a videoconferencing app that allows users to circle and point out features in real-time. The augmented-reality technology allows digital graphics to stay stuck to where they were drawn in real life. It's a simple app — just videoconferencing, plus drawing on the real world.

Open Discussion Next Meeting Date / Focus Topic LMS 1/17/2019 The group discussed the key features needed from an LMS: Reporting, Event creation, Scheduling and CLE. It was mentioned that the top 3 Learning Management Systems in the legal industry are: UniversitySite, TutorPro and Capensys. It was mentioned that one firm uses an LMS created from WordPress. Traveling Coaches LegalMind LMS comes with all its content. Savvy Consulting has an LMS that includes their content as well.

Facebook LinkedIN www.facebook.com/washingtonlegaltrainersforum/ 1/17/2019 Kelly Montgomery, IS Learning Advisor – Cooley Jennifer Shanholtzer, IT Training Manager - Goodwin Thank you! Facebook www.facebook.com/washingtonlegaltrainersforum/ LinkedIN www.linkedin.com/groups/8414130 Like us on Facebook and join our group on LinkedIN. Facebook www.facebook.com/washingtonlegaltrainersforum/ LinkedIN www.linkedin.com/groups/8414130