EPAN - eGovernment EPAN Administrative Framework Luxembourg, 12th May 2005

Contents Communication and documentation framework Synthesis Report on working methods Proposals for document management Roles and actors CIRCA communication protocol EUPAN website communication protocol EUPAN website communication plan EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

Communication and documentation framework EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

Synthesis Report on working methods General context of the actors and organisations involved in the EPAN communication Reference for the protocols and the communication plan Synthesis of existing recommendations and working methods (proposed or approved) Appendix EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

Proposals for document management Required conditions and list of good practices to manage all the documents (to be published or not) A good document management : the basis of Knowledge Management EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

Document management Examples Metadata (author, dates, topic…) File naming Classification History and versioning Content and layout (header and footer…) Glossary EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

Roles and actors Definitions Content provider Content manager Validator Technical responsible Working group manager EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

Roles and actors X CIRCA EUPAN website Content provider Members of EPAN Members of EPAN, Members of PA in the EPAN Member States Content manager Presidency secretariat / DGs Troika secretariat Editorial board / DGs Troika secretariat Validator Presidency secretariat Editorial board / DGsTroika secretariat / DGs Technical responsible System administrator Working group manager WG President X EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

CIRCA Communication protocol Rules and good practices to publish content on the intranet CIRCA Role of each actor Way to manage the content and the structure of the site EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

CIRCA Communication protocol Content management Identification data Publication and navigation data Interactivity data Site management Publication of the subjected articles Headings management Checking of the links Interactivity management EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

CIRCA Communication protocol Process of publication and site management Relationship between CIRCA and the EUPAN website EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

EUPAN website Communication protocol Rules and good practices to publish content on the EUPAN website Management of the content and the structure of the site Management of the newsletter Check list of quality factors necessary to achieve the required quality level EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

EUPAN website Communication protocol Content management Identification data Sorting and web positioning data Edition and navigation data Interactivity data Access data Site management Collecting of papers Publication of submitted articles Headings management Checking of the links Interactivity management Marketing and web positionning Reporting Newsletter EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

EUPAN website Communication protocol Quality Publication and site management processes receive produce EUPAN. ORG Content provider Content manager submit publish call report back Editorial board Technical support / System administrator EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

EUPAN website Communication protocol Attribution of roles for publishing process: Permanent content manager named within the EIPA Secretariat of the Editorial board Technical support / System administrator by the EIPA EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

EUPAN website Communication plan Political context of the EPAN Targets and goals for the EUPAN website communication and means to reach them: identify the target groups define the content elements analyse the related risks organise the action evaluate the communication quality EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

EUPAN website Communication plan Framework for the development of a detailed communication plan, which cares for: consistency, accuracy and follow up of the key-messages coherence of the actions and messages dedicated to the defined groups use of appropriate means of communication in order to strengthen the message EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

To be continued … Luxembourg Presidency UK Presidency Delivery of final report by CRP-HT Adoption of the report by the EPAN DGs UK Presidency Management of CIRCA and the EUPAN website according to the communication and documentation framework EPAN, eGovernment, 12.05.2005 EPAN Administrative Framework

Thanks for your attention Any questions or remarks?