Randy Tebbe Service Engineering Manager

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Presentation transcript:

Randy Tebbe Service Engineering Manager Question and Answer Application Release Formerly known as “Right Answers” Randy Tebbe Service Engineering Manager

Question and Answer link now available www.emersonclimate.com

Also available on the Copeland Customer and Wholesaler portals Located on the front page of the Customer portal under “Q&A ” link

What is Q&A? / How was it built? The Q&A link is a tool available to all Emerson customers OEM’s, Wholesalers, Contractors, End Users If you have access to the Emerson website you have access to this helpful tool The Q&A tool was developed using all the current Emerson Application Engineering Bulletins, Wholesaler Bulletins* and Contractor Weekly data. The information was formatted into questions, with the answer and a link to where the data was retrieved from. All questions are searchable using “Key Words” The more detail you place in your question the more precise the search results will be * Addition of Wholesaler Bulletin coming soon

Once you click on the tile you will see the following search text box Now enter a question about any Emerson HVACR component or process

All results based on key words will now be available to view

Select the answer that best meets your needs, or browse through the options Not only is the answer provided but a live link to the specific AE bulletin is provided, as well as options to share, e-mail or print the data.

Now Click on the link… The latest version of the Application Engineering bulletin will appear, to answer any additional questions or to provide additional details as needed.

Share / Print / E-Mail Share Facebook / Twitter / LinkedIn / Reddit Print to any available printer E-Mail this page

Was this answer helpful? By Clicking Yes or No to this question you will be assisting future searches by prioritizing the answers as they appear in the original search fields. If you select Yes, a quick “Thanks for your feedback” will appear If you select No, you will be asked for additional information that will be used to improve the site and the answers provided within it.