Discovering Technology at the University of Denver Updated on Aug 24, 2017

support.du.edu (303) 871-4700 Password Change If you are unable to log in to a DU service, please change your password You can update your password by navigating to PioneerWeb For more information about passwords

Connecting to the DU Network support.du.edu (303) 871-4700 Connecting to the DU Network If you connected to DU Wifi as a guest user you will need to wait 24 hours to switch to the general use network. You will be prompted with the screen shown on the slide when the time has expired. DU Wifi is an unencrypted general use network, if you would like to use an encrypted network please use Eduroam. http://go.du.edu/wifi

Residence Hall Network Access support.du.edu (303) 871-4700 Residence Hall Network Access Each room has a personal access point 3 ports for wired access (usually gaming devices or anything needing faster speeds) Access point provides wireless signal for all devices in your room Devices MUST be registered (or they won’t work) Instructions at go.du.edu/network for all information about getting access to our network, including registering of devices (see next slide).

Registering Your Network Device support.du.edu (303) 871-4700 Registering Your Network Device http://go.du.edu/network Follow instructions for getting MAC address and registering

Registering Your Computer support.du.edu (303) 871-4700 Registering Your Computer It is highly recommended that you register your computer with the University Go to: http://dunet.du.edu Select either “Registration” from the left pane or “DUnet” setup to also add software for use with our public printing system

support.du.edu (303) 871-4700 DUnet Setup

Printing with DU Public Printers support.du.edu (303) 871-4700 Printing with DU Public Printers A $21 printing allowance is given to every student each quarter Select “Print” and choose M6xx or CP4525 from the list of available printers All print jobs will print in B/W by default Swipe your DU ID card to release print jobs Public printers are in AAC, dorms, and academic departments

CrowdStrike Antivirus support.du.edu (303) 871-4700 CrowdStrike Antivirus CrowdStrike Antivirus protects your computer from viruses and spyware, proactive threats, and network threats.

CrowdStrike Antivirus support.du.edu (303) 871-4700 CrowdStrike Antivirus http://go.du.edu/antivirus Follow instructions for downloading and installing

Taking Care of Your Computer support.du.edu (303) 871-4700 Taking Care of Your Computer Install antivirus software on all your computers Malwarebytes is an anti-malware tool that can be used to scan and rid your machine of malware and adware Do not use any BitTorrenting programs

Taking Care of Your Data support.du.edu (303) 871-4700 Taking Care of Your Data Use a backup system like Time Machine for Macs Windows has several backup options Back up using an external hard drive Use OneDrive for Business, part of the Office 365 suite available for all students We will talk about O365 in a couple of slides.

Taking Care of Yourself support.du.edu (303) 871-4700 Taking Care of Yourself Password protect your laptop and other devices! Don’t share your DU ID and password with anyone! IT @ DU will not ask for your password or have you enter it on a non du.edu site Don’t torrent or download illegal software! DU is required to follow up with DMCA and other copyright complaints Legally, DU is required to follow up with DMCA complaints as we are considered the ISP for students and are held liable for what is done on our network.

support.du.edu (303) 871-4700 Office 365 All students have access to their DU email account @ Office 365 Office365.du.edu Access includes 5 copies of MS Office for your use while at the University You may also use Office Online OneDrive for Business gives you one terabyte (1,000 GB) of storage Go.du.edu/office365 is the address all students have been given, but reiterate.

Getting Help at the IT Help Center www.du.edu/it/helpdesk support.du.edu (303) 871-4700 Getting Help at the IT Help Center www.du.edu/it/helpdesk Located on the main floor of AAC Walk-in and phone support seven days a week (bring your charger/ac adapter!) Phone Support at 303-871-4700 support.du.edu to submit a web ticket Provide software and OS assistance, hardware diagnostics & warranty repairs for Macs and Dells & account assistance

Find this presentation and helpful links at… support.du.edu (303) 871-4700 Find this presentation and helpful links at… http://go.du.edu/techstudent