ShoreTel Connect & SIP Trunking Overview & Case Studies

SHORETEL CONTINUOUS INNOVATION 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 SHORETEL CONTINUOUS INNOVATION CLOUD UC&C MOBILITY CONTACT CENTER IP TELEPHONY CLOUD Web Management Desktop Applications Distributed PBX Distributed VM Multi-Site Presence Unified Messaging SoftPhone Web Client PSTN Failover Call Recording VM Escalation XML on Phones Citrix Xen-App Conference Phones SVC/AVC Video Network Diagnostics SIP Phones Virtualized Comms Hybrid Cloud Services Integrated Workgroups Hunt Groups Skills Based Routing Multi-Media Routing Outbound Routing All-in-One System Integrated Desktop Geo Redundancy Cradle-to-Grave CDR Web Agent Dashboard Personal Agent Queries Custom Reports Multichannel Contact Center Find Me Office Anywhere Mobile Call Manager ShoreTel Mobility ShoreTel Dock ShoreTel Mobility & ShoreTel Dock Video Calling IM and Presence Instant Document Sharing Multi-Party IM Communicator for Web Collaboration for PC and Mac ShoreTel for Salesforce Collaboration for iOS with Join Button ShoreTel Collaboration ShoreTel Sky Service ShoreTel Sky Scribe ShoreTel Sky Mobility ShoreTel Sky for Salesforce Dallas Data Center ShoreTel End-to-End UCaaS Service “ Over the years, ShoreTel has continued to innovate and expand its IP communications portfolio. Today, it delivers a compelling stack of unified communications capabilities to its customers.” Frost and Sullivan UC&C MOBILITY CONTACT CENTER IP TELEPHONY SBE 100

EXPECTATIONS ARE CHANGING Business initiatives driving investments Optimize business processes Increase productivity Introduce/improve products/services Increase agility 60.5% of IT report success with UC 39.5% The top benefits of UC deployment Improved corporate collaboration (57%) Improved time to access information (55%) 60.5% Technologies Driving Investments Mobile technologies/BYOD Cloud services Big data/BI and analytics Application modernization Nemertes, 2014-15 UC&C Benchmark

ONE PLATFORM WITH THREE DEPLOYMENT MODELS ShoreTel Connect HYBRID ShoreTel Connect ONSITE ShoreTel Connect CLOUD Owner maintains and controls the system Combines cloud and onsite deployment features Fully hosted UCaaS

ShoreTel Connect ONE PLATFORM The ShoreTel Connect platform Voice switches Secure access layer Phones and trunking Applications for unified communications & collaboration Desktop, web and mobile clients Unified management Open APIs APIs MANAGMENT Application Layer Apps Voice Switches Secure Access Layer Phones Trunks PC Clients Mobile Clients

SIP Trunks - What are the advantages ? Lower recurring costs from the carrier Voice and data services can be delivered over a single WAN connection Flexible calling plans : bundled minutes, no long distance charges Advanced features e.g. virtual numbers Incremental provisioning vs. block provisioning Self serve portals – buy services without meeting your rep Quicker changes – no waiting for a truck roll

The ShoreTel SIP trunk configuration Hosted SIP Trunks Ingate SIParator (SBC) SIP IP WAN SIP External Call Voice over RTP PSTN MGCP Voice Switches IP ShoreTel partners with InGate to provide a secure, reliable SIP trunking solution

Case Study – Delmont Private Hospital needs to improve communications and operational efficiencies

Customer Overview Fully accredited specialist hospital located in Melbourne Offers broad range of services Approximately 120 specialist psychiatrists 35 more psychiatrists consulting in their own practices on site Just completed a major 12 month hospital expansion

Unique challenges to overcome Hospital refurbished, but analog cabling & telephony extensions remained “Live implementation” Separate buildings required multi-point LAN links Patients needed ability to dial both mobile and STD calls, with daily rate

The Solution: ShoreTel UC with SIP Trunking More than 300 extensions Patient voicemail and guest messaging Emergency notification system Workgroups with call center capabilities

Benefits to the Hospital Improved communications between staff, patients and their families New call reporting and monitoring improved customer service Cost savings through more efficient communications/call routing System flexibility and scalability to meet future growth

Why ShoreTel? The best balance of both cost and ease of use Projected total cost of ownership Ease of use and flexibility Integration of hospital’s existing communications and services Improved speed and ease of communications

Case Study – JW-Energy needed a telephony solution that integrates with it’s current virtual environment

Customer profile Employs more than 800 people, with 50+ offices across the US Midwest Relies on an entirely virtualized IT environment Has a combination of hardware-based and virtual appliances

Challenges to overcome Highly technical programs, equipment, and operations functioning in an entirely virtualized IT environment Needed to simplify administration while integrating with this virtualization Required a highly reliable disaster recovery solution Reduce costs of TDM-based telephony solution

The Solution A virtualized IP Unified Communications solution, with single web-based management SIP trunking that supports up to 1,000 phones and 500 SIP trunks SIP trunks also support DR to alternate facility

Benefits to J-W Energy Reliable disaster recovery Cost savings Centralized administration Robust UC features 75% reduction in hard-line costs “SHORETEL CONTINUES TO DELIVER ON WHAT OUR ORIGINAL GOAL WAS; SOMETHING THAT WAS EASY TO DEPLOY, EASY TO MANAGE, AND PROVIDED A PLATFORM WE COULD BUILD ON OVER TIME.” Joel Wolfe, Vice President of Information Services J-W Energy Company