I2 – Disconnection requested by the Retailer and performed by an Accredited Entity in Relation to Non-Household Customer non payment Retailer Wholesaler MO N 1 Requirement for Accredited Entity to visit property for disconnection for non payment Instruct Accredited Entity to visit proposed property to survey site Is advance notice req’d or /valve ops required? Disconnection can proceed? Instruct Accredited Entity to proceed with Disconnection 2 10 Inform Wholesaler disconnection has taken place 4 9 Issue Disconnection Information Notice and site details 8 Y 3 Y N Call within 2 hours follow with form within 1 BD Call and Form I/01 SWIM At least 2 BD advanced notice Form I/01 Notified 5 Assess notification Return to Retailer with any stipulations noted Notified 6 7 End 11 Within 2 BD Notifies MO 12

Internal systems updated I9 – Reconnection requested by the Retailer and performed by an Accredited Entity (within 14 days) Retailer Wholesaler MO 1 Instruct Accredited Entity to arrange reconnection in line with Wholesalers Accreditation Scheme * In the unlikely event that a non payment disconnection has resulted in a supply off for longer than 14 days, the sampling process for customer requested reconnections should be followed as stipulated in the Wholesalers Accreditation Scheme. The same is said for if longer than 30 days, a Water Regs visit should be raised 1 Within 1 BD of reconnection being made Form I/04 SWIM Notified Internal systems updated 2 3 End Within 1 BD Notifies MO 4 6

I9b – Reconnection requested by the Retailer and performed by an Accredited Entity (after 14/30 days) Retailer Wholesaler Water Regs Team 1 Notification of request to reconnect property 10 Notification received that reconnection can proceed 1 Follow I9A 11 End Form I/04 Form I/04 SWIM Notified Notificatiom reviewed 3 4 Request for sample/Water Regs check raised SWIM Notified 2 9 Email to WMU Email to Water Regs Y 7 Further work required? Request reviewed 5 Plan and Visit arranged 6 Inspection completed Report Water Regs passed 8a N 8