QUALITY: PATIENT-CENTERED, TIMELY CARE

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QUALITY: PATIENT-CENTERED, TIMELY CARE Patient-Centered Hospital Care: Staff Managed Pain, Responded When Needed Help, and Explained Medicines, by Hospitals, 2009 Percent of patients reported “always” REPORT EXHIBIT * Patient’s pain was well controlled and hospital staff did everything to help with pain. ** Patient got help as soon as wanted after patient pressed call button and in getting to the bathroom/using bedpan. *** Hospital staff told patient what medicine was for and described possible side effects in a way that patient could understand. Data: IPRO analysis of HCAHPS from CMS Hospital Compare. Source: Commonwealth Fund National Scorecard on U.S. Health System Performance, 2011. 1