EMPLOYEE SUPPORT SERVICES MISSION The mission of the Employee Support Services Program is to provide an organized and concise system of support to CAL FIRE employees and their families. Support may be necessary due to personal crisis or due to stress encountered in performance of the Departments Mission. The purpose of the CAL FIRE Employee Support Services Program is to do whatever is possible to assist employees to maintain a healthy, safe, effective and productive work environment. To facilitate this the Department provides confidential programs to employees and their families which are available 24 hours, 7 days a week.

Changing the Culture--- Give yourself permission to admit a response, case or person impacted you 2

SERVICES EMPLOYEE ASSISTANCE PROGRAM (EAP) SUBSTANCE ABUSE ASSISTANCE PROGRAM (SAAP) CRITICAL INCIDENT STRESS MANAGEMENT (CISM) PEER SUPPORT CHAPLAINCY LIAISON SERVICES

“Ethos” - Trust and Credibility

ABOUT THE EMPLOYEE ASSISTANCE PROGRAM Employee Assistance Program helps employees and their family members identify and get control of personal problems. Such problems can affect both family life and job performance.

EAP continued Through direct counseling or referrals, EAP counselors can help employees with: Family and marital difficulties Problems with alcohol or drugs Feelings of stress Depression

EAP continued By referring employees to community resources, EAP can also help with: Financial matters Child and elder care issues Legal matters

To receive services call the toll free EAP line at: How does it work? To receive services call the toll free EAP line at: (866) EAP-4SOC or (866) 327-4762 or TDD (800) 424-6177 Initially you will talk to an intake specialist who will help you assess your situation and provide either a referral to a counselor specific to your needs. If you are experiencing a crisis and need to talk to someone immediately help is available by phone 24/7, the intake specialist will be able to connect you with these resources.

MEMBER SERVICES ONLINE Many services and resources are available online at: www.eap.calhr.ca.gov Search for a Magellan Counselor Manage stress with interactive tools Take a health risk assessment Ask an expert an emotional health question

The website also has information and tools for: Magellan Website The website also has information and tools for: Depression and Anxiety Substance abuse Grief and Loss Health and Fitness Child and Elder Care Communication and Relationships Personal Finance Retirement Planning

Employee Assistance Program (EAP) Free Professional Services Available to all State employees and their dependents Confidential “Culturally Competent” Clinicians 866-327-4762 (24/7) Visit: www.eap.calhr.ca.gov

SUBSTANCE ABUSE POLICY Personnel Handbook The purpose of this policy is to help ensure that all CAL FIRE employees are free from the effects of drug and alcohol abuse. This policy is intended to be in addition to, and not a substitute for other types of action including employee assistance, adverse action and medical examination. An employee in a sensitive position who tests positive for illegal substances and/or alcohol (concentration level of 0.04 or greater) while on duty, stand-by or on call will be terminated.

WHAT DO YOU DO? If you or someone you know is suffering because of drug or alcohol abuse help is available. The Departments Substance Abuse Assistance Program is available to all employees and their families. One of the primary reasons the SAAP program has worked so well is the support of others who are in the program and there to support and guide others in need. EAP is also available if you aren’t comfortable talking to another employee; the message here is that if you think it is a problem…. it probably is.

Substance Abuse Assistance Program (SAAP) SAAP different than SAP Participation in the program is VOLUNTARY Confidential Clinician Involvement “Safety Plan” Follow Ups on a regular basis Available to Immediate Family Members, Spouse and Children SAAP Team Members distributed throughout Units First Responder ONLY AA Meetings / Recovery Centers

Critical Incident Stress Management (CISM) Model for Prevention Peer Support Teams in every Unit Training standards (ROSS) Department Policy Get involved WCPR

CRITICAL INCIDENT STRESS MANAGEMENT Critical incidents are defined as unusually challenging or emotional events that have the potential to create distress and overwhelm the coping ability of individuals or groups exposed to the trauma.

HOW DOES IT HELP CISM provides information, tools and resources for coping with stress. Validates reactions; a normal response to an abnormal event. Allows responders to talk about their reactions to what has happened. Teaches things to expect and watch for and how to help yourself and others (supervisors watch your people). Even if reluctant to participate your presence, something you say or even don’t say may help someone else. Firefighters who are in the business of helping others can’t accept that they or their partner may need help.

CONFIRM CONTRADICT DELAY REFER SUICIDE AWARENESS Changes in mood or behavior Statements or saying things that are out of character Deterioration of job performance Loss of interest in pleasurable activity Change in appetite Deterioration of personal appearance Feeling helpless, hopeless, apathy Preoccupation with death Giving away or selling personal belongings These can be indicators of a depressed person or someone contemplating suicide. Notify someone; supervisor, co-worker, call ESS or a local suicide hotline or law enforcement if someone threatens to kill themselves. CONFIRM CONTRADICT DELAY REFER

Chaplain Liaison Program At the request of employee or family California Fire Chaplains Association CAL FIRE employees who serve as chaplains are off-duty

(866) EAP-4SOC or (866) 327-4762 or TDD 1-800-424-6117 Numbers to Remember To receive services call the toll free EAP line at: (866) EAP-4SOC or (866) 327-4762 or TDD 1-800-424-6117