Other Clarification Skills

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Presentation transcript:

Other Clarification Skills (Minimal Encouragers and Paraphrasing)

MINIMAL ENCOURAGERS VERBAL AND NONVERBAL INDICATORS TO THE HELPEE THAT YOU ARE PAYING ATTENTION AND LISTENING. GOOD IDEAL TO USE A COMBINATION OF BOTH TYPES UNDERVALUED AS A KEY HELPING TECHNIQUE

NONVERBAL MINIMAL ENCOURAGERS HEAD NODS FACIAL EXPRESSIONS (SMILES) EYE CONTACT BODY LANGUAGE (LEANING IN) SILENCE

VERBAL MINIMAL ENCOURAGERS UTTERANCES WORDS AND PHRASES REPEATING KEY WORDS OR PHRASES * A GOOD WAY TO CLARIFY AND HAVE HELPEE EXPAND

PARAPHRASING REPEATING BACK TO THE PERSON THE GIST OF WHAT THEY SAID IN YOUR OWN WORDS. IT IS NOT PARROTING. USED TO HELP CLARIFY FOR THE HELPER AND THE HELPEE WHAT HAS BEEN SAID (KEEPS EVERYONE ON TRACK) USE A VARIETY OF LEAD-INS (IT SOUNDS LIKE…; SO YOU’RE SAYING…; I’VE BEEN HEARING YOU SAY…; SO I’M HEARING …) USE CHECK-OUTS (CORRECT ME IF I’M WRONG…; IF I’M HEARING YOU CORRECTLY…; WHAT HAVE I MISSED?)