Knowing Me, Knowing You – surviving & thriving in the NHS Welcome Knowing Me, Knowing You – surviving & thriving in the NHS Note 1: Daniel, L. (14 June 1999). Intelligent managers in tune with workplace stresses. Federal Times. 16. Croeso

Knowing Me, Knowing You – surviving & thriving in the NHS Note 1: Daniel, L. (14 June 1999). Intelligent managers in tune with workplace stresses. Federal Times. 16. Ian Govier (Facilitator)

opportunitynowhere

Nursing & Health Care Challenges!

Permanent White Water

Like a tip of a great iceberg, the true significance of our emotional intelligence is only now being uncovered (Dr.Stephen R. Covey, 2004)

The Constants Change Choice Principles (Covey, 2006)

Between what happens to us and our response to it…. …..is our freedom to choose our response

We have some choices: GET ORGANIZED or ‘go with the flow’

What is Emotional Intelligence? EQ EI The intelligence test was a primary step in the development of the applied branches of psychology. Educational psychologists stimulated the applied nature of educational psychology by using the intelligence test as a way to help them group children to make teaching more effective. Personnel managers saw the intelligence test as a way to keep less efficient and effective workers off the payroll. To the 19th Century psychologist, intellectual ability was an intriguing research possibility. The idea that there may be individual variations in ability or that the focus of teaching should be learning weren’t yet developed. In 1904, the French Minister of Public Instruction became concerned about the children in Parisian schools who were unable to profit from the given instruction. He wanted to devise a plan to develop schools for such children but needed a method to identify them. Alfred Binet, a psychologist studying individual differences and mental abilities, produced a list of thirty tasks, in a range of difficulty, normed the tasks and thus developed the first of the recognized standardized intelligence tests. Subsequent tests and subsequent developments drew in to “intelligence” a variety of additional factors: creativity, environment, heredity, social stimulation, age, and personality factors. It was the Army which caused intelligence testing to come to the public eye--through its intelligence testing of soldiers. The term, “IQ” became an accepted popular term and again spurred on the development of the various branches of applied psychology.

‘…the capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions effectively in ourselves and others.’ (Power et al, 2004) Neisser, U., et. al. ((1996.) Intelligence: Knowns and unknowns. American Psychologist, 51, 77-101.

In other words, EQ is about…… Knowing how you and others feel and what to do about it; Knowing what feels good and what feels bad, and how to get from bad to good; Possessing emotional awareness, sensitivity and the management skills that will help us to survive & thrive in the NHS.

The Components of Emotional Intelligence (EQ) Self-Awareness Self (Emotion) Management Social Awareness Relationship Management                               

Self-Awareness Emotional self-awareness Accurate self-assessment Self-confidence

How are you feeling? (naming and describing your emotions)

Self-Management Emotional self-control Transparency Adaptability Achievement orientation Optimism

Social Awareness Emotional self-awareness Organisational awareness Self-confidence

Relationship Management Influence • Developing others • Inspirational leadership • Change catalyst • Conflict management • Teamwork & collaboration

Realtionship Management The ‘DESC’ Script Describe the situation Express how you FEEL Specify what you want Consequences which will result, negative and/or positive

The Components of Emotional Intelligence (EQ) Self-Awareness Self (Emotion) Management Social Awareness Relationship Management                               

Final Thoughts

What will I do differently as a result of this workshop?

Ten Habits of Emotionally Intelligent People (Hein, 1999) Label their feelings, rather than labelling people or situations Distinguish between thoughts and feelings Take responsibility for their feelings. Use their feelings to help make their decisions Show respect for other people’s feelings

Ten Habits of Emotionally Intelligent People Feel energised not angry Validate others’ feelings Practise getting a positive value from their negative emotions Don’t advise, command, control, criticize, blame or judge others Avoid people who invalidate them or don’t respect their feelings

‘stuff’ Beware… happens!

Emotional Intelligence – the ‘bottom line’ improved work performance; • more effective leadership; • better teamwork; • improved motivation; • enhanced innovation; • restored trust.

Website: www.ctrtraining.co.uk Diolch Website: www.ctrtraining.co.uk http://www.ctrtraining.co.uk/resources.php Thank You

Knowing Me, Knowing You – surviving & thriving in the NHS Note 1: Daniel, L. (14 June 1999). Intelligent managers in tune with workplace stresses. Federal Times. 16. Ian Govier (Facilitator)