Employment Communication and Interviewing W10: Chapter 17 Employment Communication and Interviewing

LEARNING OUTCOMES/OBJECTIVES Write effective application letters for solicited and unsolicited positions Prepare an employment application Prepare for a successful job interview Compose a variety of follow-up letters and other employment-related messages © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

1. APPLICATION LETTERS © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

1.1 Application Letter A marketing tool that highlights your most attractive qualifications as a potential employee A cover letter for the transmittal of your résumé Targeted (for solicited position) General (for unsolicited position) © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

1.2 An Application Letter Achieves: Attention Interest Desire Action © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Gain favorable attention. Express interest in the position. Motivate the receiver to read the entire application letter. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Market your qualifications. Interest Market your qualifications. Identify special strengths and attributes and relate how they meet job requirements. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Motivate the receiver to look closely at your résumé. Desire Describe selected accomplishments that show how you can benefit the company. Motivate the receiver to look closely at your résumé. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Request an interview or propose a future meeting. Action Request an interview or propose a future meeting. Provide easy-to-use contact information. Suggest scheduling alternatives. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

1.3 Preparing an Application Letter Must be an accurate, clear, and concise message Should be brief—no more than 1 to 1½ pages Use same paper as résumé and enclose in a 9 x 12-inch mailing envelope Should be individually prepared, not photocopied © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

2. EMPLOYMENT APPLICATION © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

2.1 Employment Application A signed record of your personal and employment history © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

2.2 Three Key Elements of an Application Complete information for comparison to skills required for the position Integrity (accuracy) of the information Legibility of the application © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

3. INTERVIEWING FOR A JOB © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

3.1 Interviewing for a Job Planning Participation Types of interviews © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Planning for an Interview Be ready to answer questions. Traditional questions Behavioral interview questions Inappropriate questions Respond to the salary question. Prepare questions about the position. Research the company. Prepare yourself personally. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Participating in an Interview Greet the interviewer. Shake hands. Sit when asked. Respond in a businesslike manner. Maintain eye contact. Be alert to signals the interview is ending. Express appreciation for the time. Ask when you will receive notice of the decision. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

3.2 Types of Interviews Screening interviews Selection interviews Telephone Face-to-face Computer-assisted Selection interviews One-on-one Panel Telephone interviews Video interviews Online interviews Group interviews Alternative interviews Interactive and lunch © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

4. OTHER EMPLOYMENT COMMUNICATION © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

4.1 Preparing Other Employment Communication Following up on an application Accepting an interview invitation Following up an interview Accepting employment Rejecting employment Expressing appreciation to references and others Resigning from a job © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

© 2010 Cengage Learning. All Rights Reserved © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

TAKE HOME QUIZ(5%) Prepare an application letter and a resume to apply for a 3-months industrial training Submit on 15/11 at 8am(EPPM2014 class) © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.