Chapter 12: Automation and Human Performance

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Presentation transcript:

Chapter 12: Automation and Human Performance

EXAMPLES AND PURPOSES OF AUTOMATION

Tasks that humans cannot perform Human performance limitations Augmenting or assisting human performance Economics Productivity

AUTOMATED-RELATED INCIDENTS AND ACCIDENTS

LEVELS AND STAGES OF AUTOMATION

Levels of automation

Stages of automation

Information acquisition Information analysis Decision making and action selection Action implementation

AUTOMATION COMPLEXITY

FEEDBACK ON AUTOMATION STATES AND BEHAVIORS

TRUST IN AND DEPENDENCE ON AUTOMATION

Over-trust Complacency Automation bias Overdependence: Deskilling and “OOTLUF”

ADAPTIVE AUTOMATION

What to Adapt? How to Infer? Who Decides?

DESIGNING FOR EFFECTIVE Human-automation interactions

Appropriate Levels and Stages of Automation

Designing for Human-Automation “Etiquette” Calibrating Operator Trust: Display Design and Training Mitigating mistrust Mitigating over-trust and Complacency