The Continuous Improvement Process P-D-C-A Strive to Improve

Plan – Do – Check - Act P-D-C-A PLAN 1. Identify the customers’ needs, and concerns and expectations 2. Select opportunities for improvement 3. Define the problems 4. Collect meaningful data 5. Identify root causes of problems 6. Develop appropriate solutions 7. Develop an improvement plan DO 8. Implement solutions CHECK 9. Monitor results and evaluate against the plan 10. Determine reasons for deviations from the plan ACT 11. Take action to correct any deviations 12. Standardise the process – make successful solutions permanent

Continuous Improvement Cycle P-D-C-A Continuous Small Step Improvement Documented System Large Step Improvement driven by Innovation Use the PDCA cycle to achieve process stability and improve process capability. Use Quality Systems to “Lock-in” improvement.

The QMAG way P-D-C-A Identify the Customer Needs, Concerns and Expectations Select Opportunities for Improvement Define the Problem Implement Solutions

The QMAG way P-D-C-A 5. Monitor Results and Evaluate against the Plan 6. Determine Reasons for Deviations from the Plan 7. Take Action to Correct any Deviations 8. Standardise the Process – Make Successful Solutions Permanent