Dr Miladin Kovačević Statistical Office of the Republic of Serbia Implementation of the quality management system in the RZS - achievements and plans Dr Miladin Kovačević Statistical Office of the Republic of Serbia Sarajevo, October 2018

Commitment to the quality Declared in the main strategic documents Goal: Achieving a high level of performance Basis: European Statistics Code of Practice

Operationalization Working Group on Quality Management A small group that shares the spirit of enthusiasm Patience and persistence Realized significant steps Recognized potential by the managment

Users are in the focus Goal: Satisfying user needs Tracking customor satisfaction Activities on improvement

QMS puzzle: part no. 1 (Users in focus)

Process quality Independent (standalone) applications Different platforms Data is stored in different places, in different formats Flood of technological innovation Fluctuation of IT professionals

Process quality Integrated data processing system Developed in RZS One platform for: - input - processing - creation of reports System driven by IT metadata Reduction of costs Increase of efficiency collection processing analysis

Process quality The processes are not standardized and documented The same processes are not implemented consistently and in the same way by all participants

Process quality Documentation system Describes all the processes Clear and simple Provides consistency Based on ISO 9001 Critical phase: application

Process quality Fluctuation of employees Low level of motivation Lack of some professional profiles

Process quality Selection of specific profiles Tracking of employee satisfaction Activities to improve the situation

QMS puzzle: part no. 2 (Process Quality)

Product quality A system of reference metadata and quality reports – RZSMETA Developed in RZS Based on SIMS v2.0 (Single Integrated Metadata Structure) Reference metadata (Customer-Oriented Quality Reports) describe the content and quality of statistical data –> on website Manufactured quality reports provide more detailed information on the quality of statistical data –> on intranet

Product quality A system of reference metadata and quality reports – RZSMETA What do we expect to achieve? Higher level of transparency and quality Growth of confidence in statistics Better understanding of statistics data

QMS puzzle: particle no. 3 (Product quality)

General metadata: against semantic confusion

General Metadata: Connecting Everything ... Minimize interactive maintenance Maximize the use of existing metadata-driven systems: - IST - Dissemination of database - Electronic library - Statistical Plan - Employee database Goal: Identify and connect them all

General Metadata: First Benefits (Quick-wins) Povezani podaci vrlo brzo počinju da obezbeđuju kompleksne i informativne izveštaje

QMS puzzle: part number 4 (general metadata)

There is no justification to stop now ... No funds ... But our cats already love mouses! We are a special and unique statistical case How are we surviving without it! It will not live in our midst ... Quality management system (QMS)?... we already have that

... we should all be proactive ... New organizational unit as a motor for quality managment Further development and continuation of integration Joint efforts The involvement of the whole institution

... and we put together all the pieces ...

... of our QMS puzzle 

Thank you for your attention!