Adapting in the world of work during digital transformation and disruption 3rd Annual Career Elevation Summit 24 October 2018

The Beginning of Our Digital Journey

Global “Communications” Value Chain

The 4th Industrial Revolution “We are going to see a tremendous amount of excitement in the mobile space just from the launch of 5G.” Steve Mollenkopf, Qualcomm CEO

It Is Not Just About Technology! “If you look at a competitive advantage that a company truly has, it is really only the ideas, the ingenuity, the passion of its people. Because everything else can be matched.” Paul-Louis Caylar and Alexandre Menard, McKinsey&Company

Digital influence on Careers 14% of the global workforce may need to switch occupational categories as digitization, automation, and advances in artificial intelligence disrupt the world of work.

Digital influence on Careers By 2020, over 1/3 of the desired skill sets of most jobs will be comprised of skills not yet considered crucial today. More than one in three workers may need to adapt their skills’ mix by 2030. How will we define our own sense of purpose, meaning, and value? Havard Business Review, 24 May 2018

Digital influence on Careers New technology, a shortage of digital talent and mismatch between available and future skills requires us to re-imagine the workforce.

Challenges To Meeting Digital Priorities

Digital Culture Deficiencies a fear of taking risks departmental silos No Single View of the customer Source : MCKINSEY QUARTERLY, July 2017

Why Culture? Culture brings people together and guides them in demonstrating the right behaviours and making decisions. Just as culture is a powerful competitive differentiator, it can also destroy value if it is not aligned with strategy and adapted to changes in the business environment Employees value culture and career growth at almost twice the rate at which they value compensation and benefits when selecting an employer SOURCE: Harvard Business Review, Jan – Feb 2018 Deloitte Consulting

The Case of Google “THESE ADS SUCK” How Google Works

"The most important corporate resource over the next 20 years will be talent: smart, sophisticated business people who are technologically literate, globally astute and operationally agile." McKinsey&Company

Hire Learning Animals Favour Smart Generalist over experienced Specialists People with growth mindset Look for character and heart!

Keep Your “Smart Creatives” Engaged business savvy, technical knowledge, creative energy Provide tools for prototyping - experimentation will be cheap Move out of their way Reward risk taking

Employee Appreciation Companywide awareness of recognitions Millenials Value Appreciation Even More Encourage peer to peer appreciation Appreciation of individuals & teams - 5:1 Principle

Because change takes place best in a large context of genuine praise SOURCE: N. Kline: Time To Think - 2016

Adapting From An Individual’s Perspective

Tech fluency - A foundation of Future Careers Basic: a basic understanding of enterprise technology principles and systems. makes it possible to contextualise deeper technology concepts; it enables employees to follow technology trends, differentiate between tech “myth” and fact, and understand how the tools they use each day contribute, directly or indirectly, to business success.

Tech fluency - A foundation of Future Careers Intermediate: more role- and business-function-specific, employees may be able to understand the possibilities of technology more broadly and harness system capabilities to create efficiencies, drive strategy, and pursue new revenue.

Tech fluency - A foundation of Future Careers Advanced: individuals can sense future disruptive opportunities that emerging innovation may make possible three or even five years down the line -and use that foresight to help their companies create sustainable competitive advantage

Job Skills Of The Future (That Robots Can't Do Better Than Humans… yet Emphathy and communication Critical Thinking Creativity Strategy Technological Management, installation and upkeep Physical Skills Imagination and Vision Forbes, Aug 2018

Impact on Careers The rise of the gig economy …..and the freelance work arrangements

Impact on Careers Career Planning Becomes Difficult to Predict

Impact on Careers Career Development will be sporadic self led Connecting the dots when looking back

Impact on Careers Pick an industry first then Company after The most interesting industries are those with long product life cycles How Google Works, 2016

Impact on Careers Follow those who leverage technology How do you know if someone gets it? How Google Works, 2016

Impact on Careers Statistics is critical You don’t like numbers…..? How Google Works, 2016

Impact on Careers The Importance Of Coaches Digitization and Automation will increase anxiety in a world of work already distabilised by restructurings and M & As.

Bringing It All Together

Thank You