Analysis of Front Desk Processes at the Vanderbilt Cancer Center

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Presentation transcript:

Analysis of Front Desk Processes at the Vanderbilt Cancer Center Rasheeda Stephens Advisor: Doris Quinn, Ph.D. February 16, 2001 BME Senior Design Project

Main Objectives To improve front desk processes so patients are seen at their appointment time. 1/18/2019 BME 273

Significance This analysis could: Improve patient access to Vanderbilt Cancer Center. Improve patient satisfaction Optimize health care delivery of the Vanderbilt Cancer Center 1/18/2019 BME 273

Tasks Observe Patient Flow and Personnel. Generate Flow-charts of Front Desk Procedures. Perform Timed Study of Patient Waiting Time. Survey Patients to discuss their perspectives of entry processes. 1/18/2019 BME 273

Scheduling Appointments 1/18/2019 BME 273

Check-In Process Obstacles: Verification of Insurance Coverage is time-consuming. Patient arrives with Incomplete Lab Work. Clinic becomes busy from build up of patients. 1/18/2019 BME 273

Current Work Complete flowchart on Check-In and Check-out processes. Revising flowcharts from Personnel suggestions. 1/18/2019 BME 273

Future Work Complete Timed Study of Patient Flow. Analysis of Cancer Center Room Utilization to observe if patient access is limited by Cancer Center capacity. 1/18/2019 BME 273

Acknowledgements Dr. Doris Quinn Dr. Paul King 1/18/2019 BME 273